Contact Us

Our phone lines are open Monday to Friday, 9am to 5.30pm. You can call us on 0345 811 9595. You can also enquire via our website 24/7 and a member of our team will be in touch to discuss your requirements. 

For online enquiries, we aim to get back to you within 24-48 hours however, during busy periods this can take longer than usual.

You can read more about the Leasing Order Process in our handy guide. 

You can update your contact details by logging into your online Customer Account. Here, you can update your postal address, email address and telephone numbers, as well as view important contract information and contact numbers for your finance provider. 

Where possible, Nationwide Vehicle Contracts will inform your finance provider of any changes made to your contact details, however, some finance providers require you to contact them direct regarding any changes to your contact details.

If you're having trouble accessing your online account, we advise you take a look at our troubleshooting guide first. Here, you can find helpful information on activating your account, resetting your password and understanding common error messages.

If you are still struggling to access your account after reading the troubleshooting guide, please call our Customer Services team on 0345 811 9595 (opt 4). 

If you wish to request a change to your lease contract, such as a formal extension or mileage amendment, please contact our Contract Amendments team at [email protected]

Please note, we are only be able to discuss a Contract Amendment with the person named on the finance documentation and you must have your registration number to hand. Email requests can take up to three working days to be actioned so if your request is urgent, please call us on 0345 811 9595.

NB: Contract amendments are at the discretion of the finance provider and are not available on all agreements.

If you need to change your bank account details, request a new payment date or have a general query relating to your monthly payments, you will need to contact your finance provider direct as Nationwide Vehicle Contracts is unable to deal with these types of queries on your behalf. 

You can find out the contact details for your finance provider by logging into your online Customer Account.

If your lease agreement is with Leaseplan, Nationwide Vehicle Contracts will be able to arrange collection of your lease vehicle on your behalf, provided your lease agreement was originally arranged with us. To arrange this, please log into your online Customer Account or email our collections team at [email protected] 

If your lease agreement is not with Leaseplan, you will need to arrange collection with your finance provider direct. You can find out the contact details for your finance provider by logging into your online Customer Account. 

Please note that some finance providers require up to 14 days notice to book a collection so it is advised that you contact your finance provider in plenty of time to secure your chosen date. 

If you wish to cancel your order, please follow the instructions outlined in our Cancellations Policy. Customers entitled to a refund of the processing fee will receive a refund within 28 working days from the day which we received the cancellation notice.

To help us investigate and resolve your issue as quickly as possible, you can contact us by telephone on 0345 811 9595 (opt 4) or via email at  [email protected] Where possible, we will try to resolve your complaint immediately, however if this is not possible, we will follow the process outlined in our Complaints Procedure.