Nationwide Vehicle Contracts wins Best Innovation in Broking Award.
Nationwide Vehicle Contracts is pleased to announce that we’ve won the Best Innovation in Broking Award at the inaugural Broker News Awards 2023.
The award emphasises our commitment to being an innovation leader and continuously striving for excellence within the industry.
Keith Hawes (Director, Nationwide Vehicle Contracts) said:
“We are thrilled to win the Broker News award for Best Innovation in Broking 2023. Innovation has always been at the heart of our business, and our new AI tool is just one of the exciting developments we have planned over the coming year to enhance our competitiveness, efficiency, and sustainability”.
The judges, made up of experts from across the industry, particularly liked how every innovation at Nationwide Vehicle Contracts is introduced to help create the optimal customer experience.
We stood out in three key areas:
Innovative use of AI
We recently launched a bespoke artificial intelligence tool, developed with GM AI Foundry and the University of Salford, that enables us to use data-driven insights to predict the most appropriate vehicle renewal options for individuals.
This has delivered unparalleled levels of customer satisfaction, and the judges labelled it ‘an excellent forward-thinking concept’.
Ongoing innovation
We’ve continued to invest in ways to deliver on our customer service promise, such as our Help2Lease scheme, which helps get young drivers on the road.
We’ve also developed an in-house stock and customer feedback system that flags potential issues in real-time and helps streamline our communications.
Customer-centric approach
The panel loved how every innovation at Nationwide Vehicle Contracts always has the customer experience at the heart of it.
One judge said, “I’m looking forward to seeing how Nationwide can harness the output to ensure the date shapes a better customer experience”.
We’ve already seen some success in this area, being awarded a second consecutive Feefo Platinum Trusted Service award this year.
It’s a credit to all at Nationwide Vehicle Contracts that we’ve won the inaugural Best Innovation Award. Good job team!
