Q5 Estate Car Leasing & Contract Hire

Complete Care is available to drivers aged between 21-70 with no more than 2 “at fault” claims in the last 2 years and no more than 6 points on driving licence. The driver must not have been subject to a driving ban in the last 5 years and must have held a full UK/EU licence for at least one 1 year. High value electric vehicles are available to drivers aged between 25-70 with no “at fault” claims in the last 2 years and no points on driving licence. The driver must not have been subject to a driving ban and must have held a full UK/EU licence valid for at least 5 years.  Prices are based on the postcode of the customer. 72% of our customers would qualify for the advertised price however a confirmed rate will be sent in writing upon request.

In the event of an incident resulting in damage, loss or theft to the vehicle, the customer will be required to pay an excess known as a Customer Incident Charge (CIC) if they are found to be “at fault”. The CIC varies depending on the number of “at fault” incidents for the vehicle and is an escalating charge as follows:

• First incident is £250
• Second incident £350
• Third and subsequent incidents £750

For high value electric vehicles, the CIC is £1000 for the Tesla Model 3 & Y, Porsche Taycan and Audi e-tron GT and £2000 for the Tesla Model S & X and Mercedes-Benz EQS. 

If a repair is lower than the CIC, then the customer will only be charged for the loss, also known as a Customer Elected Payment (CEP).

Full eligibility criteria, restrictions and policy exclusions are available upon request.