Complete Care Cars

Complete Care (also known as Total Care) is a complete vehicle solution provided by Arval. It provides you with a insured Contract Hire vehicle for a fixed monthly rental.

Please note: Complete Care is temporarily unavailable. We hope to reinstate this service soon. 

Complete Care provides a complete packages of services, these include:

• A Contract Hire vehicle
• Third Party Liability and Own Damage Protection (including fire and theft)
• Glass Damage Protection
• Guaranteed Maintenance - for all your servicing and repairs on your vehicle
• Breakdown Cover – to fix your car or recover it and if necessary, provide a replacement vehicle
• Accident Management – management of your incident from start to finish
• Financial Shortfall Protection - in the event of a write off

Please note: Complete Care is temporarily unavailable. We hope to reinstate this service soon. 

Complete Care does not include cover for:

• Personal Belongings - As Arval is the policy holder, the policy cannot be extended to cover personal belongings.
• Personal Injury - Arval is not providing personal injury cover for the driver, however any Third Party passengers would be included within the policy.
• Misfuelling - If you put the wrong type of fuel in your fuel tank, this is not covered.
• Damage caused by driving through standing flood water

Please note: Complete Care is temporarily unavailable. We hope to reinstate this service soon. 

To be eligible for Complete Care, drivers of the vehicle must:

• Be aged between 21-70
• Hold a full UK/EU driving licence which has been valid for at least one year
• Have no more than six points on their driving licence in the last five years
• Have no more than two own fault claims in the last two years
• Have not been subject to a driving ban in the last five years
• Have never been refused insurance in the past 
• Have not been advised to stop driving by DVLA or a medical practitioner due to medical conditions
• Be the lessee or the lessee’s spouse or partner and immediate family i.e. parents, siblings or children providing they meet the remaining criteria (For Personal Contract Hire)
• Be an employee of the company or their spouse, partner or immediate family i.e. parents, siblings or children providing they meet the remaining criteria (For Contract Hire)

For high value electric vehicles, the following eligibility criteria applies:

• Be aged between 25-70
• Hold a full EU driving licence which has been valid for a minimum of five years
• Not have been advised to stop driving by the DVLA or a medical practitioner due to medical conditions
• Be the driver, the driver's spouse or partner
• Have no points on their driving licence at the start of the lease
• Have not had any fault claims within the previous 24 months
• Have no unspent driving bans on your licence record

Full eligibility criteria and restrictions are detailed in a schedule to your contract. It is important that you understand what this criteria is and that you comply with the criteria at all times as you could invalidate the insurance for the vehicle if you do not.

Please note: Complete Care is temporarily unavailable. We hope to reinstate this service soon. 

Yes, your monthly rental will only change if you mutually agree a change (if applicable) with the finance provider or as a result of Arval exercising its rights under the contract. For example, if there is a change in overnight postcode, an increase in your contracted mileage, or the vehicle is involved in two or more at fault incidents in a 12-month period. In which case, Arval will discuss your options with you.

Please note: Complete Care is temporarily unavailable. We hope to reinstate this service soon.