Statutory ‘cooling-off’ period
Depending on the finance provider, you may be required to observe a statutory cooling off period of up to 14 business days. During this period you can choose to cancel your lease and personal customers will receive a full refund.
The cooling off period starts when your documentation has been drafted by our administration team. Please note that the statutory cooling off period observed by finance companies applies to all vehicles regardless of make or model, and vehicles will not be delivered until the ’cooling off’ period has expired.
Once we are in receipt of all completed contracts, the dealer will arrange registration of the vehicle. Registration usually takes place after any necessary cooling off period has expired and prior to delivery. Occasionally, vehicles may be pre-registered by the dealer. If your vehicle is pre-registered, this will be stated on your order form.
If a vehicle is pre-registered, you will be entitled to the balance of the manufacturer’s warranty and roadside assistance cover. In the event that the warranty expires within the lease period, you will be liable for any repairs or breakdown costs, unless a maintenance package is purchased as part of the contract, in which case repair costs may be covered subject to the maintenance terms and conditions.
To find out more about the maintenance packages available through us, visit our vehicle maintenance page.
For all vehicles, whether pre-registered or not, an MOT will be required at three years from published taxation point, in line with UK law. This is at the cost of the customer.
Insuring the vehicle
You are responsible for arranging your own insurance on the car or van. This must be a fully comprehensive insurance policy and the hirer obtaining finance must be the main policy holder on the insurance certificate. Please make your insurance provider is aware that this is a lease vehicle and that the registered owner and keeper of the vehicle is the finance provider. For further details regarding insurance, please refer to your finance documentation.
Proof of insurance is required before delivery can take place. Once we have an estimated vehicle due date from the dealer, we will contact you to obtain a copy of your insurance certificate. The certificate must show your name, registration number and must be dated on or before your delivery date. This can be sent to us by:
Fax: 0345 811 9595
Email: [email protected]