Vehicle Maintenance

A vehicle maintenance contract is an additional product which you can add onto your monthly lease rentals to cover routine maintenance, servicing and MOTs for your lease vehicle during the life of the contract. Maintenance is a popular product with business lease and personal lease customers who do not want the hassle of shopping around for routine servicing, maintenance or MOT costs and who would prefer to spread the cost of these services over the term of the agreement. 

Maintenance contracts are offered by the finance provider and as such, vary from policy to policy. If you are interested in taking out a maintenance contract with your lease agreement, Nationwide Vehicle Contracts will provide you with a full list of inclusions and exclusions offered your finance provider.

As a general rule, most maintenance contracts include:

• Routine Servicing (as required by the manufacturer)
• Mechanic repairs due to fair wear and tear
• Tyre repair and/or like-for-like replacement (exclusions apply)
• Batteries
• Exhausts
• Breakdown assistance
• MOT (if applicable)

Typical exclusions include

• Repairs or replacements due to driver error or driver induced faults
• Repairs due to accident damage
• Missing or Broken items e.g. Bent Aerials, Missing Hub Cabs
• Vandalised and Stolen Wheels and/or Tyres
• Damaged windscreen and/or glass replacement
• Misfuelling
• Lubricant and Fluid Top Ups between service intervals (e.g. Oil Top Ups, Screenwash Top Ups)

A relief vehicle is not guaranteed as part of your maintenance package. However, this may be available at an additional cost, dependant on your finance provider.

As each maintenance contract is different, you will need to check the finance document for a full list of exclusions.

No, this is something you must add at point of order. All of our lease agreements (excluding Complete Care) do not include maintenance as standard. 

No, maintenance is an optional product. It is worth noting however that if choose not to take out a maintenance contract with your lease vehicle, you will be responsible for all maintenance and servicing costs for the vehicle throughout the duration of your contract. This includes ensuring that all tyres are of a legal standard at all times.

Funder maintenance and used maintenance must be added at the start of the contract.

Autoserve maintenance can be added up to 12 months after vehicle delivery.

If you add Autoserve maintenance later, you may need to make an advance payment. This ensures there are enough funds in the plan to cover the first service and any early wear and tear.

All lease agreements arranged by Nationwide Vehicle Contracts come with the balance of the manufacturer’s warranty which generally provides cover for faults for a fixed period of time (typically three years from point of registration) with no charge for the parts or labour. 

The manufacturer’s warranty however does not cover you routine servicing, and any components and tyres that wear out gradually due to normal usage. It is your responsibility to ensure that the vehicle is serviced and maintenance according to the manufacturer’s guidelines. This includes ensuring that all tyres are of a legal standard at all times.

Yes, VAT is 100% recoverable on the maintenance element of your contract provided your business is VAT registered.

Unfortunately not. If you need to replace glass or your windscreen during the duration of the lease contract, you should speak to your finance provider in the first instance who will be able to assist you with this. You may also be able to get assistance from your vehicle insurance provider. You can read more in our Windscreen Repairs on a Lease Vehicle guide.

For lease vehicles on a 3 or 4 year contract, an MOT will be required three years from published taxation point, in line with UK law. If you have taken out a maintenance contract with your lease agreement, an MOT test will be included. If your car does need a MOT, please call the finance provider to book the vehicle in.

To book your vehicle in for routine servicing and/or its MOT test, please call the maintenance contact number in the documentation provided by the finance provider. If you do not have this to hand, please contact our Customer Services team on 0345 811 9595 (opt 4) who will be able to assist you.

For vehicles with a maintenance contract in place, any work on your vehicle will be carried out by a qualified technician at an accredited garage or franchised dealer.