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Car Manufacturer Warranty Guide

Here at Nationwide Vehicle Contracts, every one of our vehicles comes with the standard manufacturer’s warranty, so you can drive away knowing there are no surprise costs if something goes wrong.

But what exactly is the manufacturer’s warranty, what is included and excluded and who do you need to contact if something goes wrong? To help answer these questions and more, Nationwide Vehicle Contracts has put together a handy guide about new car warranty. 

audi steering wheel and dashboard

What is a car warranty?

Hastings Direct states: “A car warranty — or mechanical breakdown insurance — covers you for the costs of parts and labour to fix certain mechanical or electrical faults with your car for an agreed period of time. The parts covered vary with each warranty, so reading the small print's really important.”

The basics of a car warranty tend to be the same, but the manufacturer will also add on finer details, such as how long the policy will last for and whether there are any mileage limits. Generally, a new car warranty will provide cover for any faults within the first 60,000 miles or three years of ownership. On average, a UK driver will travel around 8,000 miles per year, therefore it is usually the age of the car which will determine how long the warranty lasts for and when it expires. You can also usually transfer your warranty, meaning vehicles with longer warranties of five or seven years, are still covered even if you sell the car.

What is typically covered under the warranty?

  1. Engine

    Almost all types of engine issues are covered, such as leaking of engine coolant, overheating, stalling, smoking, or trouble turning over.

  2. Electrics

    Electrical systems are covered so if you encounter an issue such as a dying battery, loose wires, or a malfunctioning alternator belt, you should be able to make a claim.

  3. Gearbox

    Signs of slow responses, whining sounds, leaking fluids or grinding and shaking movements are usually a sign of gearbox failure which is typically covered under warranty.

  4. Steering

    Issues leading to steering failure caused by the steering rack or tie rods are usually covered. Excessive steering wheel vibration when you accelerate or turn a corner is often a sign of failure.

  5. Transmission system

    Water intrusion or damage to the transmission parts can cause your vehicle to stop working eventually, so is usually covered as part of the standard's manufacturer's warranty. 

  6. Fuel and ignition systems

    Ignition relay shorts, burns outs, or failure are covered as are faults with the vehicle's fuelling system. 

  7. Cooling system

    Failures with the cooling system, which cause coolant loss and the vehicle to overheat are covered under warranty. 

  8. Suspension

    The fluid held in your shock absorbers can sometimes seep out, and this will eventually cause suspension failure. Warranty will cover any damage in relation to this.

  9. Non-frictional clutch

    Commonly, the clutch of a car will wear before the car, therefore the clutch is usually covered under warranty.

  10. Brake system parts

    Your car’s braking system is arguably the most critical safety element in your vehicle. Signs of soft pedal, irregular noises or the brake warning light comes on should be dealt with quickly, and such problems are usually eligible for repair under warranty.

What is not covered under the warranty?

  1. Batteries

    The vehicle's battery has a limited lifespan so if your battery needs replacing due to wear and tear, a warranty rarely covers it.

  2. Bulbs

    Bulbs aren't covered under warranty so you must ensure the lights on your vehicle are working at all times to stay safe and legal on the road.

  3. Wheels

    Wheel faults typically occur due to increased tyre wear, instability of the car (due to incorrect wheel alignment), or reduced performance so are not covered under the standard warranty.

  4. Tyres

    Puncture, puncture repairs, damage to tyre side wall and replacement tyres are not included

  5. Wear and tear

    Damage of brake discs, brake pads, clutch, and catalytic converter due to wear and tear are generally not included.   

  6. Cosmetic repairs

    Cosmetic repairs, such as damage to bodywork, paintwork, glass and headlights, or damage or corrosion caused by the environment, chemical treatments or aftermarket products, lubricants and fluids are not covered.

  7. Accidental damage

    Accidental damage and vandalism to parts that require repairs or replacements, such as audio equipment and satellite navigation systems, wiper blades and tyres are also excluded.

  8. Third-party repairs or equipment

    Equipment or accessories not built or supplied by the vehicle manufacturer, or an affiliated company, will not be covered under warranty.

Other things to check for include:

  • Upgrading - when a part is replaced under warranty, some contracts state that, if the new part is better than the old one, you may be liable to contribute towards parts and labour.
  • Oil leaks – be sure to check you are covered for damage caused by an oil leak from a part that fails and which may affect other parts.
  • Consequential loss - some policies do not cover damage to a part that is covered by the warranty if the failure of a non-insured part causes the damage. 

How long is the manufacturer’s warranty on a new vehicle?

All lease cars supplied by Nationwide Vehicle Contracts are brand new and are covered by the standard manufacturer’s warranty.

Most vehicle manufacturers offer a warranty period for three years from the first point of registration, or to a specific mileage point, whichever comes first. Other manufacturers offer an extended warranty of between five (Mitsubishi and Toyota) to seven years (Kia). Once this warranty expires, you may choose to extend your existing warranty or purchase a different warranty policy to protect you from a breakdown of mechanical parts.

When does the manufacturer warranty period start?

The manufacturer's warranty period starts from the first date of the vehicle registration. This is the date your vehicle is first registered with the DVLA and may not be the delivery date of your vehicle. 

You can find out the registration date for your vehicle by checking the DVLA website.

What are my responsibilities as the driver? 

When you lease a vehicle with Nationwide Vehicle Contracts, you agree to run and maintain the vehicle in accordance with the manufacturer's guidelines. This includes servicing the vehicle in line with the recommended service schedule. 

Your warranty may be invalid if you:

  • Miss any scheduled services
  • Use an 'unauthorised' garage for any repairs
  • Make modifications to the car that may invalidate the warranty
  • Make a claim arising from neglect of the vehicle
  • Use unapproved fuel, lubricants or parts which result in the vehicle having to be repaired

How do I claim on my car warranty?

Search for the manufacturer below to find out the length of the manufacturer’s warranty and the contact number you need to call in the event of a claim.

Abarth

All new Abarth vehicles are covered under warranty for 36 months, starting from the date the car was first registered. This includes the repair or replacement of defective parts, labour time and the supply of the necessary consumables. To make a warranty claim, call Abarth on 00 800 222 784 00.

Alfa Romeo

Alfa Romeo provides a three-year or 50,000-mile limited factory warranty to new vehicle owners as protection against factory defects in material or workmanship. To make a claim, contact Alfa Romeo on 0800 2532 0000.

Audi

Audi provides a standard three-year or 60,000-mile warranty to all new vehicles in the UK. It’s also possible to upgrade to a four or five-year warranty, covering a range of mechanical and electrical components for an additional fee. To make a claim, call Audi on 0800 699 888.

BMW

Every new BMW carries a 36-month warranty against defects in materials or workmanship. This warranty commences on the original registration date of your vehicle. You can make a claim by calling BMW UK on 0800 3256 000.

Bentley

All new Bentley vehicles are covered for a warranty period of three years, with no mileage limitation. The warranty period starts on the date of delivery to the first owner. To make a claim, call Bentley Motors on 01270 653 653.

Citroen

Every new Citroën car comes with a three-year, 60,000 mileage, fully transferable warranty. During this period, Citroën will repair or replace, free of charge, any faulty parts covered by the warranty. To make a claim, call Citroen on 0800 285 1707.

Cupra

All new CUPRA cars are covered by a three year, 60,000 miles manufacturer warranty with the CUPRA Care package. The CUPRA Care package also includes the first three manufacturer scheduled services and a pollen filter and brake fluid change if required. You can claim by contacting CUPRA on 0800 049 7106.

Dacia

All new Dacia cars receive a three year / 60,000-mile warranty package. During this period, you know that any issues will be taken care of in the Dacia network at no charge whatsoever. You can find out more by calling Dacia on 0344 335 1111.

DS

Every DS model comes with a three year / 60,000-mile warranty. This means DS will repair or replace any faulty parts completely free of charge within the first three years of your car’s life. To make a warranty claim, call DS Automobiles on 0800 294 0355.

Fiat

All new Fiat cars come with three years warranty starting from date of vehicle registration. Fiat Warranty includes a comprehensive service with the repair or replacement of the defective part, labour time and the supply of the necessary consumables. Fiat will also protect the vehicle from manufacturing defects that concern the paint. You can find out more by calling Fiat on 00 800 342 800 00.

Ford

Every new Ford car is covered Ford’s factory warranty for three years or 60,000 miles. This warranty covers any part of the vehicle that requires repair or replacement as a result of a manufacturing defect. The part will be repaired or replaced completely free of charge by any Ford Authorised Dealer. To make a claim, call Ford UK on 020 3564 4444.

Honda

All new Honda vehicles are covered by Honda’s ‘No Nonsense’ Warranty for a period of three years or 60,000 miles from the start date on your Warranty Certificate. This warranty covers all the essential components of your car against defects from materials and workmanship free of charge, subject to the terms and conditions that you’ll find in your Service Book. You can call Honda on 0345 200 8000.

Jaguar

Every new Jaguar comes with a three-year manufacturer’s warranty. Should any part of the vehicle require repair or replacement as a result of a manufacturing defect, the part will be repaired or replaced completely free of charge by any Jaguar Authorised Repairer. You can make a claim by calling Jaguar on 01926 641 111.

Jeep

With a Jeep warranty, your vehicle is covered for a period of three years from the date of first registration. This comprehensive service includes the repair or replacement of the defective part, labour time and the supply of the necessary consumables. Jeep will also protect your car from manufacturing defects that concern the paint. You can make a claim by calling Jeep on 00800 0 426 5337.

Kia

Every Kia model is covered with a seven-year or 100,000-mile manufacturer’s car warranty. An authorised Kia dealer will make any repairs, using new or remanufactured parts, to put right any problem covered by this limited warranty free of charge. Kia is the only manufacturer in Europe to offer a seven-year warranty across the range. You can contact them on 0333 202 2990.

Land Rover

All new Land Rover cars come with complete with the reassurance of an unlimited mileage, three-year manufacturer’s warranty, providing free repairs and roadside assistance. If you need to make a claim for repairs under the terms of the Manufacturer’s Warranty, just visit your Land Rover Approved Service Centre or call the Administrator’s claims department on 0370 5000 500.

Lexus

Lexus' warranty is a standard three-year or 60,000 miles warranty which provides cover for mechanical faults. They also offer a five-year warranty for both hybrid components and hybrid battery. To make a claim, contact Lexus on 0345 040 0451.

Mazda

Mazda's new vehicle warranty lasts for three years or 60,000 miles, whichever comes first. During the warranty period, you can submit a claim to have manufacturing and material faults corrected. You can find out more by calling Mazda on 03457 484 848.

Maserati

Maserati offers a new vehicle warranty of 36 months from the date of first registration. Maserati genuine spare parts are supplied and fitted by an Authorized Maserati Dealer and customers can extend their warranty at an additional cost if required. To make a claim, call Maserati on 00 800 62737284

Mercedes-Benz

All new Mercedes-Benz cars are covered by a comprehensive three-year, unlimited mileage warranty (terms and conditions apply) so if you encounter any problems during this period caused by a manufacturing fault, we’ll sort it out free of charge. Every Plug-In Hybrid or Battery Electric Mercedes-Benz car also comes with a high voltage battery certificate, which covers any technical malfunction with the battery arising from an inherent manufacturing fault. You can  contact them on 0370 242 6200.

MG

MG offers a seven year warranty on all new vehicles with unlimited mileage for the first 12 months, and for 80,000 miles between 13 months and 84 months, whichever comes sooner. MG guarantees repair replacement or adjustment, free of charge, by an Authorised Repairer, of any part which fails during the warranty period, as a result of a manufacturing or material defect. You can make a claim by calling MG on 020 3917 5821.

Mini

MINI offers an excellent warranty on all new MINIs as well as Genuine MINI Parts. All  new vehicles come with a three-year warranty.  This includes MINI Emergency Service to cover unforeseen events. You can contact MINI on 0800 0836 464

Mitsubishi

Mitsubishi’s new vehicle warranty covers you for five years / 60,000 miles from the date of first registration. For hybrids, they also offer a 10-year / 100,000-mile Powertrain Limited Warranty. You can make a claim by contacting Mitsubishi on 01285 647774.

Nissan

All brand-new Nissan passenger cars come with Nissan's standard warranty which provides cover for the first three years or 60,000 miles.  In the event of mechanical or electrical failure an authorised Nissan dealer will repair or replace, free of charge, those parts which are covered by Nissan warranty. You can contact Nissan on 0330 123 1231 in the event of a claim.

Peugeot

Every new Peugeot comes with a three year / 60,000 miles fully transferable warranty for continued peace of mind. Peugeot will guarantee to repair or replace, free of charge, any faulty parts covered by the warranty. You can contact Peugeot on 0800 975 7849 in the event of a warranty claim.

Polestar

Polestar offer a four year / 50,000-mile vehicle warranty on all new Polestar vehicles. Polestar’s warranty covers repairs to or replacements of faulty components, paintwork and rust caused by manufacturing defects. The battery pack is also covered. You can contact them on 0800 051 7863 if you need to make a claim. 

Porsche

Every new Porsche comes with a three year Porsche New Car Guarantee. The Porsche New Car Guarantee is valid all around the world and provides coverage against all manufacturing defects with unlimited mileage. You can make a claim by calling Porsche on 03457 911 911.

Renault

All new Renault cars are covered by a warranty package for up to five years from date of first registration with unlimited mileage during the first 24 months, then limited to a total of 100,000 miles or five years whichever comes first. To make a claim, call Renault on 0344 335 0000.

Rolls-Royce

For complete peace of mind, all new Rolls-Royce cars come complete with a four-year comprehensive ownership package, regardless of the motor car’s mileage. This includes servicing, repairs and maintenance, as well as roadside assistance. For more information, call Rolls-Royce on 01243 525700

Seat

All new SEAT vehicles come with a warranty period of up to three years or 60,000 miles whichever occurs first. The warranty is automatically transferred to any new owner, subject to the same terms and conditions. You can contact SEAT on 08085 222 222 in the event of a claim. 

Skoda

All new Skoda vehicles come with a three-year warranty period, which is for unlimited mileage in the first two years, and up to 60,000 miles in the third year. Skoda also offer a 12 year body protection warranty on all new Skodas. To make a warranty claim, call Skoda on 03330 037 504.

Smart

In the unlikely event that your Smart car develops a fault, all new generation Smarts are covered by a 36 month warranty without a mileage limit. The warranty protects against failures in the vehicle caused by any manufacturing defects that may have occurred when the vehicle was built. To make a claim, call Smart on 0345 641 9757.

Subaru

All new Subaru vehicles are covered by a five year / 100,000 mile (whichever is sooner) limited warranty. All bodywork is also covered by a 12-Year Anti-Corrosion warranty and the paintwork covered by a three year warranty. You can contact Subaru on 0121 747 4000 in the event of a claim.

Suzuki

Every new Suzuki comes with a warranty that covers three years or 60,000 miles (whichever comes first). You also receive a 12-year anti-perforation warranty, as standard. To make a claim, call Suzuki on 08085 011959

Tesla

All Tesla models are covered by a new vehicle limited warranty for a period of four year or 50,000 miles, whichever comes first. The battery and drive unit in your vehicle are also covered for a period of eight years (of 150,000 miles) for Model S and Model X, eight years (of 100,000 miles) for Model 3 Standard or Standard Range Plus and eight years (of 120,000 miles) for the Model 3 Long Range or Performance. You can contact Tesla on 0162 845 0660 in the event of a claim. 

Toyota

Toyota provide a five year / 100,000-mile warranty as standard across the range with no mileage limitations for the first year. This warranty also covers any mechanical fault caused by a manufacturing defect. You can make a claim by calling Toyota on 0800 246 824

Vauxhall

Vauxhall’s new vehicle warranty ensures your peace of mind against material or manufacturing defects for three years (unlimited mileage for the first 12 months and subject to a total mileage limit of 60,000 miles from first registration). It guarantees repairing or replacement of parts and substituting parts for your new vehicle at no charge by a Vauxhall trained technician. You can call Vauxhall on 0800 55 33 88 to make a claim.  

Volkswagen

Volkswagen's manufacturer warranty covers new vehicles for a period of three years, with an unlimited mileage in the first two years and 60,000 miles (whichever is soonest) in the third year.  It covers all problems with the vehicle, including minor corrosion due to a manufacturing defect. To find out more, call Volkswagen on 0800 279 7508 or to make a claim. 

Volvo

Volvo offers a three year / 60,000-mile warranty, whichever comes first. During this time, any component failure attributable to faulty materials or workmanship during manufacture will be rectified free of charge by an authorised Volvo retailer. You can call on Volvo on 0800 777116 to make a claim.

For any other queries call Nationwide Vehicle Contracts on 0345 811 9595 (option 4) to speak to one of our Customer Services representatives.

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