The fault hasn't been fixed, what are my consumer rights?
If the fault persists, and frequent and inconvenient trips to the dealer fails to sort the problem out, then you may want to investigate your consumer rights.
According to the website Consumer Rights Expert, all new cars are covered by The Consumer Rights Act 2015 (which replaced The Sale of Goods Act 1979) and this Act states that all new cars should not only be "as described" and "fit for the purpose for which they were bought", but also "of satisfactory quality".
The Consumer Rights Act 2015 was introduced to simplify things and help those purchasing products to hold retailers to account, so it is vitally important that when your car arrives that you check it over immediately and let us know of any problems straight away. Visit our Taking Delivery of Your New Lease Car guide for a handy checklist of what to check when signing for your vehicle.
With most lease vehicles, the finance company is the registered owner and keeper of the vehicle so it is important that you inform them of any faults with the vehicle. Depending on the fault, the finance company may take up the fault direct with the manufacturer in order to speed things up. Either way, it is important that you inform them of any issues you may have with the vehicle during your lease contract. You can find out the contact number for your finance provider by logging into your Customer Account area.
What if I can't get a satisfactory conclusion with the manufacturer?
If you have difficulty agreeing a solution with the manufacturer, you may want to consider contacting the Society of Motor Manufacturers and Traders (SMMT) if all other avenues have been exhausted. The SMMT act as an arbitrator between yourself and the manufacturer/dealer to help resolve any disputes. You can also contact Trading Standards and take legal advice, although if you do end up going to court, a solicitor will cost you money. Both the RAC and the AA also offer legal advice to their members.
Have any other questions regarding leasing a vehicle? Speak to one of our experienced sales consultants on 0345 811 9595 or visit our How Leasing Works page.