Preparing Your Car for Collection
If you’re reaching the end of your lease contract, it is important that you take the time to prepare your vehicle lease hire properly for inspection. The British Vehicle Rental and Leasing Association (BVRLA) advise that you inspect the vehicle for damage 10-12 weeks before it is due to be returned to give yourself enough time to arrange for any necessary repairs to be carried out.
Start by checking the outside of vehicle, inspecting one panel at a time. Walk all the way around the vehicle and examine the roof, the bonnet, the doors and the body for significant damage including any scratches or dents.
Take a close look at the lamps, lenses, windows and mirrors to check for any chips, cracks and holes. Also check the wheels, trims and tyres for any damage, including the spare wheel (if applicable).
Next, move on to the inside of the vehicle to check for any odours, tears, burns or stains in the upholstery. Make sure you inspect the dashboard and all other controls to ensure they are fully functional, including any audio equipment or accessories. It is also advisable to clear any personal information from the vehicle, such as the Sat Nav or Bluetooth system, before collection.
The Collection Agent will inspect your vehicle in clear light so you should do the same to avoid missing any faults. It is also a good idea to get someone else - a friend or colleague - to look over the vehicle with you too to make sure you don’t miss anything.
Finally, check the funder’s guidance on Fair Wear and Tear to make sure you’re within the guidelines and to avoid any lease-end penalty charges.
What to Expect on Collection Day
On the day of collection, the Collection Agent will check over the vehicle and record its condition and mileage on a Vehicle Condition Form. You will be asked to check and sign this so please check that the information recorded is correct. A copy of the Vehicle Condition Form will also be left with you for your records.
The vehicle must be returned in a safe and roadworthy condition and must be a clean condition, ready for inspection.
The appropriate documentation such as service history, spare keys and equipment must be surrendered on the day. Please ensure that the following is handed over to the Collection Agent:
- Fully stamped service book
- A valid MOT certificate (if applicable)
- Operation manual (if applicable)
- Full set of vehicle keys, including any masters
- Vehicle V5 Document (if applicable)
If your vehicle has a private registration plate (also known as a cherished plate), it is your responsibility to have it put onto retention prior to the vehicle collection. This process may take up to 6 weeks. For more information on cherished plate transfers, speak to the Nationwide Vehicle Contracts Customer Services Team on 0345 811 9595 (option 4).