0345 811 9595

Monday to Friday 9am to 5.30pm

If you’ve ordered your new lease car with Nationwide Vehicle Contracts and are eagerly awaiting delivery or are wondering more about the delivery process of a leased vehicle, then this guide is perfect for you.

Taking delivery of your new lease car is an exciting day for most drivers but if you’re new to leasing, it can also be a little daunting.

To help you understand the delivery process, Nationwide Vehicle Contracts has put together a short explanation about what to expect on the day, as well as some helpful hints and tips on arranging your insurance, checking the vehicle on the day and signing the delivery note.

How the delivery process works on a leased vehicle

Upon receipt of your signed vehicle documentation, Nationwide Vehicle Contracts will contact the dealer to confirm your vehicle has landed. We can only book your delivery once your vehicle has arrived with the dealer as all vehicles must undergo a Pre Delivery Inspection (PDI) at the dealership before delivery can be arranged.

A PDI check is an inspection of the vehicle by the dealership to ensure that the vehicle does not have any body damage or mechanical issues. The dealer also checks the vehicle to ensure any accessories you have asked for have been fitted to the vehicle.

Once the PDI check has taken place, our deliveries team will contact you by phone to arrange delivery at a time and date that is convenient for you. On average, there is a 5 working day turnaround from your vehicle landing at the dealership to arriving at your front door. An email confirming the details of your delivery will also be sent to you by our deliveries team.

Insuring your lease vehicle

Once we confirmed your delivery date and the registration of your new vehicle, you will need to arrange your vehicle insurance.

You are responsible for arranging your own insurance on the vehicle. This must be a fully comprehensive insurance policy and the hirer obtaining finance must be the main policy holder or a named driver on the insurance certificate.

Please note that for business contract hire and personal contract hire agreements, the finance company is the registered owner and keeper of the vehicle.

It is also worth noting that if you are using an online comparison site to compare insurance quotes, your vehicle registration may not be recognised as most new cars are not registered with the DVLA until the day before delivery. When arranging your vehicle insurance, you may need to call and speak to an adviser to arrange cover as some online systems will not identify the registration prior to delivery.

You can find out more in our insurance guide.

What to expect on the day of delivery of your leased vehicle

On the day of delivery, your new vehicle will be delivered to your specified address, provided it is situated on the UK mainland. For customers based in Northern Ireland, the customer would usually need to meet the delivery driver at the Cairnryan port to take delivery of the vehicle.

Where possible, we will try to arrange delivery at a time and date that is convenient for you. Deliveries generally take place Monday to Friday between the hours of 9am and 5.30pm and your delivery driver will aim to call when he/she is roughly 1 hour away, provided it is safe and convenient to do so.

When your vehicle finally arrives, the handover process begins. Your delivery driver will talk you through the key functions of the vehicle and will answer any questions you may have about the vehicle. The vehicle should also arrive with enough fuel to get you to the nearest fuel station.

Checking your leased vehicle

Nationwide Vehicle Contracts work hard to ensure the delivery of your vehicle goes as smoothly as possible, but it is important that you take your time to inspect the vehicle carefully before signing the delivery note.

We advise that you start by checking the registration number to ensure it matches with your paperwork. You must also check the specification of the car is the same as what you ordered particularly the engine size, fuel type and trim level.

Once you’ve checked the registration and vehicle specification, move onto the bodywork and interior to check the following:

  • Check the paintwork for any scratches, dents or imperfections
  • Check the windscreen and side windows for any cracks or stone chips
  • Check the alloy wheels for any scuffs or kerb damage
  • Check the interior is free from any marks or scuffs (e.g. all light fittings are stable, there are no rips or tears in the seats or gearstick)
  • Check the locking wheel nut(s), handbook (including service book) and tyre repair kit (if required) are inside the vehicle

If you notice any damage on your vehicle, it is important that you highlight this to the driver and make a note of the damage on the delivery note. It is also advised that you take photographs of any damage where possible.

If you are unsure about anything during the delivery handover, please contact our Customer Services on 0345 811 9595 (option 3) before signing the delivery note as Nationwide Vehicle Contracts or the supplying dealer cannot be held responsible for any issues noted after this point.

Please be aware that most manufacturers do not offer car mats as standard so unless you have ordered these specifically with your sales representative, these will not be included in your vehicle.

Delivery mileage on your leased vehicle

Your vehicle should arrive in a clean but driven condition. If you require Vehicle Transported Delivery (where the vehicle is delivered on a trailer/transporter) this can be arranged but an additional charge will be made.

Your new car will arrive with ‘delivery mileage???. Most funders allow a maximum of up to 100 miles which will be deducted your pre-agreed mileage terms in acknowledgement of your delivery mileage (subject to finance provider). Additional delivery mileage beyond 100 miles may count towards your agreed mileage agreement.

Your driver will make a note of the delivery mileage on the delivery note but it is worth making a note of this yourself.

Signing the delivery note on your leased vehicle

Finally, if you are happy with the vehicle, your driver will ask you a sign a delivery note. This may be a paper delivery note or an electronic delivery note with an electronic signature on a tablet or mobile device.

As we mentioned before, it is important that you note any damage or scratches on the delivery note as Nationwide Vehicle Contracts or the supplying dealer cannot be held responsible for any issues noted after this point. You should also make a note of the delivery mileage.

Once the delivery note has been signed, all that’s left to do is to take your brand-new car for a spin.


Top