Once you have checked your lease vehicle for any damage or missing items, the delivery driver will ask you a sign a delivery note.
To limit the amount of contact between the customer and delivery driver, some delivery firms have stopped physical signatures during this time. However, proof of delivery will still be required and to allow contactless delivery.
In the event of a contactless delivery, the delivery agent will sign on behalf of the customer, adding notes to the signature box to that effect.
To ensure the customer is in possession of the vehicle, the delivery agent may record (on body-worn cameras or a telephone) the consent of the customer to take the vehicle or to acknowledge any damage.
Alternatively, the delivery agent will require the following documentation from the customer to replace the signed delivery note:
- Digital photo of the customer alongside the vehicle to prove the customer is in possession of the vehicle – the picture must be of good quality and the customer's face and vehicle registration number should be visible.
- Digital photo of the customer's Drivers Licence – the customer's home address must be visible and should match the delivery address (application address)
- A delivery note stating delivery mileage – this will be signed by the delivery driver on your customer's behalf.
If the delivery address is different to the address on the Drivers Licence, the delivery driver will require a photograph of a second proof of address, i.e. utility bill, bank statement etc.
For contactless deliveries, some finance providers may also require an email from the customer confirming they received delivery or for a delivery note template sent via email to be completed by the customer and scanned back.
For non-contactless deliveries, the delivery agent will ask you to sign a paper delivery note or an electronic delivery note with an electronic signature on a tablet or mobile device.
As we mentioned before, it is important that you note any damage or scratches on the delivery note as Nationwide Vehicle Contracts or the supplying dealership cannot be held responsible for any issues noted after this point. You should also make a note of the delivery mileage.
Once the delivery note has been signed, all that’s left to do is to take your brand-new vehicle lease hire for a spin.