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What Happens If My Lease Vehicle Breaks Down?
One of the advantages of leasing with Nationwide Vehicle Contracts is that you can enjoy the many benefits of driving a brand new car, particularly those linked to reliability.
All of our lease deals include the full UK manufacturer’s warranty (usually three years) so you can rest easy that is something goes wrong with your vehicle within this period (excluding certain limitations) you shouldn’t have to pay a penny to fix any faults.
It is also handy to know that most car manufacturers include breakdown cover as part of their standard warranty so if you ever do ever come unstuck, you can call on their help.
But how long is the breakdown cover on your lease vehicle and who do you call in the event of a breakdown?
To help ease any worries or concerns you may have about a breakdown in your lease vehicle, Nationwide Vehicle Contracts has put together a short guide to explain what you need to do if your lease vehicle breaks down, who you need to contact and the length of the breakdown cover included.
I have a maintenance package, who do I call for breakdown assistance?
If you have a maintenance package included in your lease agreement, breakdown cover is usually included for the duration of your contract. In the event of a breakdown, it is important that you call the maintenance team in the first instance who will able to help you.
If you lease your vehicle with Nationwide Vehicle Contracts, you can login into our comprehensive customer account area to view the relevant breakdown and maintenance contact details, as well as important contract date reminders, lease contract details and to update your personal details.
I don’t have a maintenance package, am I still covered for breakdown?
If you don’t have a maintenance package included in your lease agreement, you may still be covered for breakdown as part of the manufacturer’s warranty. Breakdown cover typically varies from one year to five years and usually starts from the date of vehicle registration.
What number do I need to call in the event of a breakdown?
If your new car is still covered under warranty, you may also be covered for breakdown recovery. Search for the manufacturer below to find out the length of the breakdown cover included and the contact number you need to call in the event of a breakdown in the UK.
All new Alfa Romeo cars come with three years roadside assistance for the duration of the vehicle warranty. In the event of a breakdown, 24-hour roadside assistance is available on 0800 269 844.
All new Audi vehicles come with free roadside assistance for the first three years. For help and assistance in the event of a breakdown, call Audi Roadside Assistance (in partnership with the AA) on 0800 699 999.
BMW Emergency Service, which includes roadside assistance and vehicle recovery is valid on all new BMW cars for a period of three years from the original date of vehicle registration, with no mileage limitation. If you require assistance, call BMW Customer Information Service on 0800 777 111.
Bentley offer a roadside assistance package to customers based in the UK for the duration of the warranty. Should you require any assistance, you can call 0800 316 1333.
All Chrysler vehicles come with roadside assistance 24 hours a day, 365 days a year for the first year. If you require assistance, you can call Chrysler free on 0800 169 2169.
Breakdown cover is offered free of charge for the first year on new vehicles from date of registration, and operates 24 hours a day in all parts of the UK and Europe. In the event of a breakdown, call Citroën Assistance for free on 0800 072 7272.
All new Dacia vehicles come with free Roadside Rescue, Home Assist, Recovery and Onward Travel for the first three years or 60,000 miles as part of Dacia Assistance. In the event of a breakdown, call Dacia Assistance on 0333 202 3002 or for free on 0800 051 2251.
New Fiat vehicles come with roadside assistance for the first year. You can contact Fiat Customer Service 24 hours a day, seven days a week using the Universal Telephone Number 0800 3428 0000 or by downloading the Ciao Fiat Mobile app.
Every new Ford car and commercial vehicle comes with a year’s free Ford Assistance which includes roadside rescue, repair and recovery service at home or anywhere in Europe, seven days a week, 365 days a year. If you break down in the UK, you should call 020 3564 4444
Honda provide provide Honda European Assistance to all Honda owners for a period of three years as part of the standard manufacturer warranty. In the event of a breakdown, you can call Honda Assistance on 0800 521 728
As part of the 5 Year Unlimited Mileage Warranty package, Hyundai’s Roadside Assistance Programme provides five years of free, 24-hour roadside assistance anywhere in the UK. For assistance in the event of a breakdown, call 0800 980 2733.
Infiniti Touring Assistance is available for the duration of your original manufacturer warranty (three years), but with no limitation on mileage. If you’re in need of assistance, you can call Infiniti Touring Assistance 24 hours a day, 7 days a week on 0800 587 9805.
All Jaguar models come with roadside assistance in the UK and Continental Europe provided the car is under the standard three-year manufacturer’s warranty. If you require assistance, the Operations Centre is open 24 hours a day, 365 days a year on 0800 246 844.
KIAssist, which runs in partnership with the RAC, is free for 12 months (from the date of first registration) with every new Kia. The package covers Roadside Assistance, Home Assist, Nationwide Recovery and Onward Travel and is available 24 hours a day, 365 days a year on 0800 015 8762.
Provided by the AA, Lexus Roadside Assistance is available on new vehicles three years from the date of the first registration. Assistance is available 24 hours a day, 365 days a year by calling Lexus Roadside Assistance on 0800 246 866.
Mazda offers comprehensive European Assistance cover on new vehicles for three years, regardless of vehicle mileage. In the event of a breakdown, call Mazda First on 0800 777 179.
Any new Mercedes-Benz comes complete with comprehensive Roadside Assistance free-of-charge for three years. Support teams are on-call and available 24 hours a day, 365 days a year on 0800 1777 7777.
MG offer one-year roadside assistance package from the AA with all new MGs. For help in the UK, call the Breakdown Assistance team on 0800 072 3338
MINI provide round-the-clock roadside assistance for two years on all new cars. In the event of a breakdown, call MINI on 0800 777 101
The Mitsubishi Motors Assistance Package (MAP) is included free of charge on all new Mitsubishi models and covers a period of 3 years commencing on the registration date. In the event of a mechanical or electrical breakdown, call 0800 587 9833.
All new Nissan cars come with three year's cover (excluding Nissan LEAF) and the LCV range benefits from three years. For assistance when travelling in the UK, call 0330 123 1231.
Peugeot offer 12 months free Peugeot Assistance with every new car, starting from the date on your warranty certificate. Roadside breakdown cover is provided by the AA on 0800 294 0294.
All new Renaults come with the Renault 4+ package which includes 4 years Roadside Assistance, provided in partnership with the RAC. For assistance in the event of a breakdown, call 0800 085 8005.
Rolls-Royce offer four years comprehensive roadside assistance (excludes tyres and glass) with all new cars. For assistance in the UK, call Rolls-Royce Assist on 020 3699 6608.
Take advantage of 2 years SEAT Roadside Assistance cover with a new SEAT. Benefits include 24/7 roadside cover, European breakdown cover, home assistance and onward travel. For assistance in the event of a breakdown, call 0800 262 622.
Skoda Roadside Assistance is available on new Skoda cars for three years from the date of registration. Roadside assistance is offered in partnership with the AA and is available 24 hours a day, 365 days a year on 0800 526 625
All new Smart cars benefit from Smart road assistance for three years road assistance which includes breakdown repair and towing, hotel accommodation and a replacement car. For help in the event of a breakdown, call Smart road assistance on 0800 2 777 7777
All new Subaru vehicles have full UK breakdown cover including local recovery, roadside and home assistance for 36 months from the date of first registration. Should you require assistance please telephone 0800 777 127.
New Suzuki cars come with 1 year UK and European cover, roadside assistance, homestart and recovery. In the event of a breakdown or an accident, call the AA Suzuki Assistance team on 0800 107 1155.
Tesla Roadside Assistance is available on new Tesla vehicles for the first four years or 50,000 miles whichever occurs first. Technical Support and Roadside Assistance is available 24/7/365 on 0800 756 9960
New car customers enjoy Toyota roadside assistance free of charge for the first year. Roadside assistance is available throughout the UK, 24 hours a day, 365 days a year on 0800 246 824
Vauxhall Assistance automatically covers all passenger cars, Astravan, Corsavan and Combo for the first year starting from the vehicle’s original registration date. Call Vauxhall Assistance on 0800 55 33 88
Volkswagen Roadside Assistance is provided free of charge for one year on new cars, while Touareg and Phaeton drivers have three years’ complimentary cover. If your vehicle has already broken down or you need immediate assistance please call 0800 777 192.
New Volvo cars come with three years complimentary Volvo Assistance from the date of registration. For help and assistance in the event of a breakdown, call Volvo Assistance on 0800 777116
Did you find this guide helpful or have another question regarding breakdown cover? Let us know in the comments section below.
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