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What Happens If My Lease Vehicle Breaks Down?

One of the advantages of leasing with Nationwide Vehicle Contracts is that you can enjoy the many benefits of driving a brand new car, particularly those linked to reliability.

All of our lease deals include the full UK manufacturer’s warranty (usually three years) so you can rest easy that if something goes wrong with your vehicle within this period (excluding certain limitations) you shouldn’t have to pay a penny to fix any faults.

It is also handy to know that most car manufacturers include breakdown cover as part of their standard warranty so if you ever do come unstuck, you can call on their help.

But how long is the breakdown cover on your lease vehicle and who do you call in the event of a breakdown?

To help ease any worries or concerns you may have about a breakdown in your lease vehicle, Nationwide Vehicle Contracts has put together a short guide to explain what you need to do if your lease vehicle breaks down, who you need to contact and the length of the breakdown cover included.

I have a maintenance package, who do I call for breakdown assistance?

If you have a maintenance package included in your lease agreement, breakdown cover is usually included for the duration of your contract. In the event of a breakdown, it is important that you call the maintenance team in the first instance who will able to help you.

If you lease your vehicle with Nationwide Vehicle Contracts, you can login into our comprehensive customer account area to view the relevant breakdown and maintenance contact details, as well as important contract date reminders, lease contract details and to update your personal details.

I don’t have a maintenance package, am I still covered for breakdown?

If you don’t have a maintenance package included in your lease agreement, you may still be covered for breakdown as part of the manufacturer’s warranty. Breakdown cover typically varies from one year to five years and usually starts from the date of vehicle registration.

what happens if my leasing vehicle breaks down

What number do I need to call in the event of a breakdown?

If your new car is still covered under warranty, you may also be covered for breakdown recovery. Search for the manufacturer below to find out the length of the breakdown cover included and the contact number you need to call in the event of a breakdown in the UK.

Abarth

New Abarth cars come with complimentary Roadside Assistance (SARA) for one year, giving you complete peace of mind 24 hours a day 365 days a year Europe wide. In the event of a breakdown, please call 0800 2227 8400.

Alfa Romeo

All new Alfa Romeo cars come with one year complimentary Roadside Assistance (SARA) Europe wide. In the event of a breakdown, 24-hour roadside assistance is available on 0800 2532 0000.

Audi

All new Audi vehicles come with free roadside assistance for the first three years. For help and assistance in the event of a breakdown, call Audi Roadside Assistance (in partnership with the AA) on 0800 699 999.

BMW

BMW Emergency Service, which includes roadside assistance and vehicle recovery is valid on all new BMW cars for a period of three years from the original date of vehicle registration, with no mileage limitation.  If you require assistance, call BMW Customer Information Service on 0800 777 111.

Bentley

Bentley offer a roadside assistance package to customers based in the UK for the duration of the warranty. Should you require any assistance, you can call 0800 316 1333.

Citroen

Breakdown cover is offered free of charge on new petrol and diesel vehicles for the first year from date of registration and for eight years or 100,000 (whichever occurs first) for electric and plug-in hybrid vehicles, and operates 24 hours a day in all parts of the UK and Europe. In the event of a breakdown, call Citroën Assistance for free on 0800 197 2046.

Cupra

All new Cupra cars (excluding Leon CUPRA products) include three years’ UK and European roadside assistance. In the event of a breakdown, call 0333 043 3783 for assistance.

Dacia

All new Dacia vehicles come with free Roadside Rescue, Home Assist, Recovery and Onward Travel for the first three years or 60,000 miles as part of Dacia Assistance. In the event of a breakdown, call Dacia Assistance on 0333 202 3002 or for free on 0800 051 2251.

DS

All new petrol and diesel DS’s are automatically covered for three years starting from the date of registration. Electric and plug-in vehicles are covered for eight years or 100,000 (whichever occurs first) starting from the date of registration. For European-wide coverage assistance, 24 hours a day, 7 days a week call 0800 2424 0707.

Fiat

New Fiat vehicles come with roadside assistance for the first year. You can contact Fiat Customer Service 24 hours a day, seven days a week using the Universal Telephone Number 0800 3428 0000 or by downloading the Ciao Fiat Mobile app.

Ford

Every new Ford car and commercial vehicle comes with one year’s free Ford Assistance which includes roadside rescue, repair and recovery service at home or anywhere in Europe, seven days a week, 365 days a year. If you break down in the UK, you should call 0800 111 234.

Honda

Honda provide provide Honda European Assistance to all Honda owners for a period of three years as part of the standard manufacturer warranty. In the event of a breakdown, you can call Honda Assistance on 0800 521 728

Hyundai

All new Hyundai's are eligible for Hyundai Roadside Assistance for 12 months from the date of first registration, providing free, 24 hour roadside assistance anywhere in the UK or Channel islands with Onward Travel cover included to get you home if your car can’t be fixed at the roadside. For assistance in the event of a breakdown, call 0800 980 2733.

Jaguar

All Jaguar models come with roadside assistance in the UK and Continental Europe provided the car is under the standard three-year manufacturer’s warranty. If you require assistance, the Operations Centre is open 24 hours a day, 365 days a year on 0800 246 844.

Jeep

All Jeep models come with five years roadside assistance valid until the expiry of five years from the date of first registration or the vehicle has travelled 75,000 miles, whichever occurs first. Simply call Jeep's Customer Care service which is active 24/7, 365 days a year on 0800 0426 5337

Kia

KIAssist, which runs in partnership with the RAC, is free for 12 months (from the date of first registration) with every new Kia. The package covers Roadside Assistance, Home Assist, Nationwide Recovery and Onward Travel and is available 24 hours a day, 365 days a year on 0800 015 8762. 

Land Rover

Throughout the three-year warranty period, all new Land Rovers come with roadside assistance. You will be able to call for assistance 24 hours a day, 365 days a year, for any motoring emergency, from breakdown to punctures or accidents. The freephone number for both mobiles and landlines is 0800 521 786.

Lexus

Provided by the AA, Lexus Roadside Assistance is available on new vehicles 12 months from the date of the first registration. Assistance is available 24 hours a day, 365 days a year by calling Lexus Roadside Assistance on 0800 169 0393.

Mazda

Mazda offers comprehensive European Assistance cover on new vehicles for three years, regardless of vehicle mileage. In the event of a breakdown, call Mazda First on 0800 777 179.

Maserati

Maserati offers breakdown cover for 12 months from the date of registration. In the event of a breakdown, call Maserati on 0800 358 8250.

Mercedes-Benz

Any new Mercedes-Benz comes complete with comprehensive Roadside Assistance free-of-charge for three years. Support teams are on-call and available 24 hours a day, 365 days a year on 0800 1777 7777.

MG

MG offer one-year roadside assistance package from the AA with all new MGs. For help in the UK, call the Breakdown Assistance team on 0800 072 3338

Mini

MINI provide round-the-clock roadside assistance for three years on all new cars. In the event of a breakdown, call MINI on 0800 777 101

Mitsubishi

The Mitsubishi Motors Assistance Package (MAP) is included free of charge on all new Mitsubishi models and covers a period of 3 years commencing on the registration date. In the event of a mechanical or electrical breakdown, call 0800 587 9833.

Nissan

All new Nissan cars come with three years' breakdown cover and the LCV range benefits from five years. For assistance when travelling in the UK, call 0800 246 820.

Peugeot

Peugeot offer 12 months free Peugeot Assistance with every new petrol or diesel car, or eight years or 100,000 (whichever occurs first), starting from the date of registration. Roadside breakdown cover is provided by the RAC on 0800 197 2045.

Polestar

For all new cars, Polestar provides 36 months complementary roadside assistance from the date of registration. In the event of a breakdown, press the Polestar ON CALL button in the ceiling of your car or call 0800 051 7863.

Porsche

Every new Porsche comes with a three year Porsche Assistance service. The Porsche Assistance service provides cover in the event of a breakdown anywhere in Europe. To use the breakdown service, call 0800 777 123.

Renault

Every new Renault comes with three years roadside assistance as standard. For assistance in the event of a breakdown, call 0800 085 8005. 

Rolls-Royce

Rolls-Royce offer four years comprehensive roadside assistance (excludes tyres and glass) with all new cars. For assistance in the UK, call Rolls-Royce Assist on 020 3699 6608.

Seat

Take advantage of two years SEAT Roadside Assistance cover with a new SEAT. Benefits include 24/7 roadside cover, European breakdown cover, home assistance and onward travel. For assistance in the event of a breakdown, call 0800 262 622.

Skoda

Skoda Roadside Assistance is available on new Skoda cars for three years from the date of registration. Roadside assistance is offered in partnership with the AA and is available 24 hours a day, 365 days a year on 0800 526 625.

Smart

All new Smart cars benefit from Smart road assistance for three years road assistance which includes breakdown repair and towing, hotel accommodation and a replacement car. For help in the event of a breakdown, call Smart road assistance on 0800 2 777 7777

Subaru

All new Subaru vehicles have full UK breakdown cover including local recovery, roadside and home assistance for 36 months from the date of first registration. Should you require assistance please telephone 0800 777 127.

Suzuki

New Suzuki cars come with one year UK and European cover, roadside assistance, homestart and recovery. In the event of a breakdown or an accident, call the AA Suzuki Assistance team on 0800 107 1155.

Tesla

Tesla Roadside Assistance is available on new Tesla vehicles for the first four years or 50,000 miles whichever occurs first. Technical Support and Roadside Assistance is available 24/7/365 on 0800 756 9960

Toyota

New car customers enjoy Toyota roadside assistance free of charge for the first year. Roadside assistance is available throughout the UK, 24 hours a day, 365 days a year on 0800 246 824

Vauxhall

Vauxhall Assistance automatically covers all passenger cars, Astravan, Corsavan and Combo for the first year starting from the vehicle’s original registration date. Call Vauxhall Assistance on 0800 55 33 88

Volkswagen

Volkswagen Roadside Assistance is provided free of charge for one year on new cars, while Touareg and Phaeton drivers have three years’ complimentary cover. If your vehicle has already broken down or you need immediate assistance please call 0800 777 192.

Volvo

New Volvo cars come with three years complimentary Volvo Assistance from the date of registration. For help and assistance in the event of a breakdown, call Volvo Assistance on 0800 777116

Have another question regarding breakdown cover? Call Nationwide Vehicle Contracts on 0345 811 9595 (option 4) to speak to one of our Customer Services representatives. 

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