Processing your order
Once all relevant finance checks have been approved, we'll place your order with one of our franchised UK supplying dealers. You'll receive an email confirming your order and your initial estimated delivery timescale.
- What we do: Place your order, and confirm the spec and estimated delivery.
- What you need to do: Check your order confirmation to ensure it's all correct & log into your online Customer Account.
- Typical timing: Usually a few days from finance approval.
With the factory
If your vehicle is a factory order, your chosen spec is sent to the manufacturer and given a build allocation slot. This essentially reserves time on the production line for your car or van.
Lead times for factory orders vary from model to model, and can be longer for certain prestige cars.
- What we do: Submit your order and update your estimated delivery once we have it.
- What you need to do: Sit tight. There's nothing extra required at this stage.
- Typical timing: Factory orders can vary widely. Many standard models arrive after around four months, but this can be shorter or longer depending on the vehicle.
Build week confirmed
Around four weeks before your vehicle is built, the manufacturer confirms a build week. This is when all of the parts and components needed for your specific configuration are lined up and ready.
It's a good sign that things are progressing and gives a more reliable indication when it will roll of the production line.
- What we do: Receive your confirmed build week and update your estimated delivery day.
- What you need to do: If you're replacing an existing vehicle, this is a good time to start planning dates.
- Typical timing: Build weeks vary, but usually it's confirmed anywhere from a week to several week after ordering.
Build in progress
Good news, your vehicle is now on the production line. The body, paintwork, interior, and mechanical components are assembled and inspected as it moves through each stage of the factory.
- What we do: Monitor the status of your order and keep an eye out for any delays.
- What you need to do: There's nothing you need to send us at this stage.
- Typical timing: Around 1-3 weeks on the production line for most models.
In transit
Once your vehicle has been built, it begins its journey to the UK. Depending on where its made, it may travel by road, rail, and sea. Vehicles are sources from all over the world, so transit times differ by model.
- What we do: Track your vehicle's movements from the factory to the UK.
- What you need to do: Start thinking about insurance, you need fully comprehensive cover in place from the day of delivery.
- Typical timing: Varies widely depending on shipping routes and port capacity.
Arrived in the UK
When your vehicle lands in the UK, it will be delivered to the dealership or a holding compound. At this point, a Pre-Delivery Inspection is carried out to ensure the vehicle is safe, roadworthy, and ready for delivery.
The dealer will also register your vehicle with the DVLA, so we can provide your registration number once everything is complete.
- What we do: Liaise with the dealer while they complete the PDI and registration.
- What you need to do: Arrange your fully comprehensive insurance.
- Typical timing: PDI and registration often take around a week, but can be longer during busy periods.
Vehicle delivery
Once all necessary checks have been completed and we have received your signed finance documentation, we'll contact you to arrange delivery. We'll agree a date, confirm the delivery address, and deliver direct to your doorstep for free (exclusions apply).
- What we do: Book your delivery slot and coordinate with the dealer.
- What you need to do: Make sure you're there to accept delivery, and ensure your insurance is active.
- Typical timing: Delivery is arranged shortly after PDI and registration are complete.