Accreditations and Certifications
Read more about our accreditations and certifications from regulatory bodies, UK Government, and industry officials.
Trust and Compliance
Updated 10th May 2022
Regulatory codes of conduct
Find out more about the FCA, the BVRLA and the Advertising Standards Authority, and their role in regulation and protecting the consumer.
Trust and Compliance
Updated 14th Apr 2021
Commission Disclosure
Read more about the existence and nature of any commission, fees or other remuneration Nationwide Vehicle Contracts may receive.
Trust and Compliance
Updated 2nd May 2023
Complaints procedure
Find out how we deal with complaints, including the timescales involved and what to do if you are not happy with our decision.
Trust and Compliance
Updated 31st May 2022
Cookie Policy
Read our Cookie Policy to understand how we use cookies to improve your experience, measure performance, and manage advertising preferences.
Trust and Compliance
Updated 21st Feb 2026
Going the extra mile
From online order tracking to exclusive offers and discounts for existing customers, read how we go the extra mile for our customers.
Trust and Compliance
Updated 4th Oct 2022
Information Notice
Read our information notice to become familiar with our fees, status and cancellation charges, and your rights and responsibilities.
Trust and Compliance
Updated 21st May 2021
Initial disclosure document
Read out IDD for details about our products and services, our charges, who regulates us and what to do if you have a complaint.
Trust and Compliance
Updated 11th Nov 2022
Privacy Policy
Find out how we will collect personal data from you, why it is being collected, how we will use it and to whom we might disclose it to if necessary.
Trust and Compliance
Updated 21st May 2021
10 reasons you're in safe hands
From providing clear pricing to resolving complaints quickly and amicably, here are 10 reasons why you are in safe hands with us.
Trust and Compliance
Updated 14th Apr 2021
Terms & Conditions
View our terms and conditions page, which outlines the rules, expectations, and guidelines we expect when accessing our website.
Trust and Compliance
Updated 3rd Mar 2021
Treating Customers Fairly
Learn more about how treating customers fairly is an integral part of our culture and what services you can expect when dealing with us.
Trust and Compliance
Updated 5th Jul 2023
Vulnerable Customers Policy
Read our comprehensive vulnerable customer policy to learn how we identify and assist vulnerable customers, ensuring their needs are met with empathy and inclusivity.
Trust and Compliance
Updated 5th Jul 2023
Your Cancellation Rights
Find out about your cancellation rights and the period of time within which you have to decide whether to use our service.
Trust and Compliance
Updated 21st May 2021
