As Nationwide Vehicle contracts is authorised and regulated by the Financial Conduct Authority (FCA), we follow the guidance set in its handbook.
This handbook sets out business standards we must abide by, as well as how we must deal with any complaints we receive.
To view the handbook for yourself, download it from the FCA handbook website.
Nationwide Vehicle Contracts is also a member of the BVRLA. The British Vehicle Rental and Leasing Association is the trade body for companies involved in leasing and renting cars, vans and commercial vehicles.
As a member, we are bound by the BVRLA’s mandatory code of conduct, which stipulates how we must conduct our business with you, the customer, in terms of contracts, quotes and payment terms, duty of care, end-of-contract processes and more.
To download and view the BVRLA code of conduct, click here.