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Complaints Procedure

What we do if we receive a complaint from you

Complaint Process

contract with pen

1. Written Acknowledgement

case number

2. Case Number Allocated

complaints case handler

3. Case Handler Allocated

telephone

4. Seek Clarification

documents with magnifying glass

5. Investigation of Complaint

timeline

6. Progress Updates

checklist

7. Findings

final documents

8. Final Response

Closing a complaint

Guide Information

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