0345 811 9595

Monday to Friday 9am to 5.30pm

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with an Initial Disclosure Document to help you decide if our services are right for you. This document provides information about Nationwide Vehicle Contracts Limited, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint, and details about the Financial Services Compensation Scheme.

About Nationwide Vehicle Contracts

Nationwide Vehicle Contracts Limited is authorised and regulated by the Financial Conduct Authority (FCA). Nationwide Vehicle Contracts Limited is a credit broker, not a lender. We are permitted by the FCA to carry out credit broking, debt administration, debt counselling and
advising and the arrangement of non-investment insurance products.

Our registered address is Unit 9, Christie Way, Christie Fields, Manchester, M21 7QY. Our Financial Conduct Authority Firm Reference Number is 668741. You can verify our status on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0845 606 9966. 

The services we provide

We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements, or general information relating to finance products. In assessing your requirements we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information so that we can try to match you with the most suitable product.

The products we use

As a Financial Conduct Authority regulated credit broker, we may introduce you to a range of finance providers who may be able to help you finance your vehicle and provide other products/services, such as vehicle maintenance and servicing packages.

We will only offer products from a carefully selected panel of finance providers. We will not refer you outside of this panel. You can ask us for a list of the suppliers who provide our finance and insurance products. All the products we offer are optional.

We may receive a fee for introducing you to one of our many lenders who assists with your agreement.

The charge for our services

Nationwide Vehicle Contracts Limited charge a fee of our services.

Processing Fee - We charge a processing fee of £165 exc VAT for our services. The processing fee is the broker fee charged by Nationwide Vehicle Contracts for our service and represents the costs incurred for arranging the sale, ordering the vehicle, arranging the finance and organising delivery of the vehicle. This processing fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf. Credit card payments will be subject to a 1.95% charge.

Transaction Fee – For certain agreements, we may also charge a transaction fee for our service. The transaction fee represents the fee taken by Nationwide Vehicle Contracts Limited for the arrangement of the agreement. The transaction fee is payable by debit or credit card or by BACs payment and is taken once finance approval has been received, along with all relevant paperwork signed by yourself instructing us to place an order on your behalf. Credit card payments will be subject to a 1.95% charge.

Contract Extension – At the end of your contract agreement and subject to approval by the finance provider, you may be able to extend your contract. Nationwide Vehicle Contracts Limited will charge a contract extension fee of £95 excl. VAT for this service. The contract extension fee is payable by debit or credit card or by BACs payment and will be taken on receipt of your signed finance documentation detailing the amendment. Credit card payments will be subject to a 1.95% charge. Please note, this option is not available with all funders. Please speak to your sales consultant for further information.

Contract Mileage Amendments – Subject to approval by the finance provider, contract mileage amendments (e.g. reductions and extensions) will be charged a fee of £95 excl. VAT. The contract mileage amendments fee is payable by debit or credit card or by BACs payment and will be taken on receipt of your signed finance documentation detailing the amendment. Credit card payments will be subject to a 1.95% charge. Please note, these options are not available with all funders. Please speak to your sales consultant for further information.

Transfer of Contract – In the instance that a transfer of contract name is required for a private individual, sole trader, partnership or LLP, Nationwide Vehicle Contracts Ltd will charge a fee of £500 excl. VAT subject to approval by the finance provider. This fee represents two costs, £250 (exc VAT) of which is paid to the finance provider for the administration of the Transfer of Contract agreement and £250 (exc VAT) of which represents the costs incurred by Nationwide Vehicle Contracts for processing the arrangement on your behalf. The transfer of contract fee is payable by debit or credit card or by BACs payment and will be taken on receipt of your signed finance documentation detailing the amendment. Credit card payments will be subject to a 1.95% charge. Please note, this option is not available with all funders. Please speak to your sales consultant for further information.

Novation Fee - In the instance that a transfer of contract name is required for a Limited Company, Nationwide Vehicle Contracts Ltd will charge a fee of £295 excl. VAT subject to approval by the finance provider. This fee represents two costs, £200 (exc VAT) of which is paid to the finance provider for the administration of the Novation agreement and £95 (exc VAT) of which represents the costs incurred by Nationwide Vehicle Contracts for processing the arrangement on your behalf. The novation fee is payable by debit or credit card or by BACs payment and will be taken on receipt of your signed finance documentation detailing the amendment. Credit card payments will be subject to a 1.95% charge. Please note, this option is not available with all funders. Please speak to your sales consultant for further information.

The insurance products we offer

Contract Hire GAP Insurance: Nationwide Vehicle Contracts Limited offers Guaranteed Asset Protection (GAP) insurance products from a single provider. These products are provided by MAPFRE ASISTENCIA Compania Internacional de Seguros y Reaseguros Sociedad Anonima, Alpha House, 5th floor, 24A Lime Street, London, EC3M 7HS.

The insurance services we provide

We will advise and make recommendations for you after we have assessed your needs for Contract Hire GAP Insurance.

The charge for our insurance services

We do not charge fees for our insurance related services. We may receive a commission from the product provider.

Confidentiality and data protection

As part of the process of obtaining finance for your vehicle we will need to pass your details on to one or more of our finance/insurance providers. A list of these partners is available on request together with their Consumer Credit Licence numbers. Any organisation approached to arrange credit will need to undertake credit searches with a credit reference agency which could affect your credit rating.

The regulator

Nationwide Vehicle Contracts is authorised and regulated by the Financial Conduct Authority. Our registered address is Unit 9, Christie Way, Christie Fields, Manchester, M21 7QY. Our Firm Reference Number is 668741. You can check this on the Financial Services Register by visiting the FCA’s website at www.fca.org.uk or by contacting the contact centre on 0845 606 9966.

Some services that we offer are not regulated by the Financial Conduct Authority. However, the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.

Dispute Resolution and Complaints

We work hard to ensure that the services we offer are fair and that our communication to our customers is clear and not misleading. However, if you are unhappy with our service and you wish to register a complaint, please contact us:

…in writing Customer Resolutions, Nationwide Vehicle Contracts, Unit 9, Christie Way, Christie Fields, Manchester, M21 7QY
… by phone 0800 091 9595
… by email cr@nationwidevehiclecontracts.co.uk

To help us resolve your problem, you should provide the following information:

  • Your full name and contact information
  • Full details of your complaint
  • Your lease agreement details
  • Details of what you would like us to do to put things right
  • Photocopies of any relevant paperwork

We will answer any complaints as quickly as possible but always within eight weeks.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

A copy of our full complaints procedure is also available here: Complaints Procedure

The Financial Services Compensation Scheme (FSCS)

You may also be entitled to compensation from the Scheme if we are unable to meet our obligations. This depends on the type of business and the circumstances of the claim.

Further information about compensation scheme arrangements is available from the FSCS.


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