All you need to know about leasing
Check out our guide to understanding how leasing works for both business and personal use.guide to leasing
We score 4.3 out of 5 for customer satisfaction so you can be confident in receiving a great leasing service**Customer surveys carried out by APD Global Research on behalf of Nationwide Vehicle Contracts Limited. Rating based on 8,649 reviews given by customers three days after delivery of their lease vehicle commencing January 2017.
Here at Nationwide Vehicle Contracts it’s important to us what our customers think of our service. We are continually improving our leasing service to make it quick, simple and competitively priced and regularly receive feedback from our customers to help us achieve this.
Our customer satisfaction survey is managed independently by APD Global Research. Since 2003, APD Global Research has been at the forefront of automotive customer experience research, supporting over 20 of the world’s most successful automotive brands including BMW, Mercedes-Benz, Lexus and Toyota.
APD’s advanced online platform allows Nationwide Vehicle Contracts to review feedback from genuine customers within minutes of their vehicle delivery. Customers can comment on a number of touch points during the sales and vehicle handover cycle. This feedback is then used to continually improve our service, as well as generate a star rating customer satisfaction measurement.
I would like to commend Adam Shute for his help, support, communication and professionalism throughout this process, making the whole process pleasurable.Martin
The experience was generally very good although the vehicle was supplied without the manuals or aerial (and these are still outstanding a month later)Michael
Very helpful can not fault the service!Charlotte
Very impressed with the ease of selecting, ordering and receiving the vehicle. A long lead-time for the actual car but that is not any fault of Nationwide. Communication was excellent, particular the phone calls which gave extra confidence that everything was in hand; a great personal touch. Highly recommended.Anthony
Everything went great on the day of delivery thank you to your team.Emma
The whole experience has been excellent from the first phonecall to enquire about the vehicle to the day of delivery. Have been kept updated by everybody involved in the process from customer services to instalment team to delivery driver on the day. A first class service very impressed.Peter
Adam Shute was fantastic!! Nothing was too much trouble!Thomas
Kept up to date from the start. Swift responses to queries and always notified of any changes to the order/delivery. Would highly recommend Nationwide based on their customer service and useful and easy to use customer portal. My car is wonderful and I love it. Thank you.Hayley