All you need to know about leasing
Check out our guide to understanding how leasing works for both business and personal useguide to leasing
We score 4.4 out of 5 for customer satisfaction so you can be confident in receiving a great leasing service**Customer surveys carried out by APD Global Research on behalf of Nationwide Vehicle Contracts Limited. Rating based on 6,473 reviews given by customers three days after delivery of their lease vehicle commencing January 2017.
Here at Nationwide Vehicle Contracts it’s important to us what our customers think of our service. We are continually improving our leasing service to make it quick, simple and competitively priced and regularly receive feedback from our customers to help us achieve this.
Our customer satisfaction survey is managed independently by APD Global Research. Since 2003, APD Global Research has been at the forefront of automotive customer experience research, supporting over 20 of the world’s most successful automotive brands including BMW, Mercedes-Benz, Lexus and Toyota.
APD’s advanced online platform allows Nationwide Vehicle Contracts to review feedback from genuine customers within minutes of their vehicle delivery. Customers can comment on a number of touch points during the sales and vehicle handover cycle. This feedback is then used to continually improve our service, as well as generate a star rating customer satisfaction measurement.
A fantastic service, and the gentleman who delivered my vechicle even had it washed before delivery, really went the extra mile.Sian
Very easy process from start to finish with delivery of vehicle done at booked day/ timeIan
Very efficen and good quality customer service.James
Fast friendly efficient.Lee
The whole process from start to finish was superb. The service levels were excellent with every stage of the process simple and straight forward. I have already recommended you to colleagues and friends. Your prices seem to be the best in the UK.Adrian
First time I have used so far everyone has been very helpful.Helson
Every query I had when arranging the lease was dealt with very quickly and efficiently. Staff were friendly and helpful.David
April Parkins was particularly helpful and kept me informed and answered any questions I had, even when I was on holiday in another country!Catherine