All you need to know about leasing
Check out our guide to understanding how leasing works for both business and personal useguide to leasing
We score 4.4 out of 5 for customer satisfaction so you can be confident in receiving a great leasing service**Customer surveys carried out by APD Global Research on behalf of Nationwide Vehicle Contracts Limited. Rating based on 5,538 reviews given by customers three days after delivery of their lease vehicle commencing January 2017.
Here at Nationwide Vehicle Contracts it’s important to us what our customers think of our service. We are continually improving our leasing service to make it quick, simple and competitively priced and regularly receive feedback from our customers to help us achieve this.
Our customer satisfaction survey is managed independently by APD Global Research. Since 2003, APD Global Research has been at the forefront of automotive customer experience research, supporting over 20 of the world’s most successful automotive brands including BMW, Mercedes-Benz, Lexus and Toyota.
APD’s advanced online platform allows Nationwide Vehicle Contracts to review feedback from genuine customers within minutes of their vehicle delivery. Customers can comment on a number of touch points during the sales and vehicle handover cycle. This feedback is then used to continually improve our service, as well as generate a star rating customer satisfaction measurement.
Great service and good communicationsChristopher
Had excellent experience from Roger. This is the second time I have leased with Nationwide and the service was very good. The only frustration I have is that I should have asked which year the model to was , as it is the 2016 model. My fault for not asking but the car I have is great . Thank youCatherine
fantastic service, especially Sam Curzons who helped with the whole processGlenn
Very good experience using nationwide, would use this company again!Laura
Great contact from start to finish. I am delighted with the vehicle. The delivery driver was particularly friendly and helpful.Martin
Very friendly staff who were all very helpful and quick to respond. Very laid back selling approach which is very nice compared to being forced products in your face!Gavin
My only issue was that both the monthly rental and excess mileage were increased after I had accepted the quote, both only by a few pounds / pence but still annoying. Otherwise quite impressed.Nicholas
staff very helpful at all times courteous and knowledgableWilliam