All you need to know about leasing
Check out our guide to understanding how leasing works for both business and personal useguide to leasing
We score 4.4 out of 5 for customer satisfaction so you can be confident in receiving a great leasing service**Customer surveys carried out by APD Global Research on behalf of Nationwide Vehicle Contracts Limited. Rating based on 2886 reviews given by customers three days after delivery of their lease vehicle commencing January 2017.
Here at Nationwide Vehicle Contracts it’s important to us what our customers think of our service. We are continually improving our leasing service to make it quick, simple and competitively priced and regularly receive feedback from our customers to help us achieve this.
Our customer satisfaction survey is managed independently by APD Global Research. Since 2003, APD Global Research has been at the forefront of automotive customer experience research, supporting over 20 of the world’s most successful automotive brands including BMW, Mercedes-Benz, Lexus and Toyota.
APD’s advanced online platform allows Nationwide Vehicle Contracts to review feedback from genuine customers within minutes of their vehicle delivery. Customers can comment on a number of touch points during the sales and vehicle handover cycle. This feedback is then used to continually improve our service, as well as generate a star rating customer satisfaction measurement.
From the initial enquiry to the delivery of the vehicle the service could not have been better. The deal promoted on the Website was exactly the same as we received. Overall very impressed and would definately use again and recommend.Ian
the lack of communication from the delivery team was the only hiccup in the process of receiving the car, I asked a number of times for an approximate date of delivery and none of my calls were returnedWayne
Only comment to date is that I would have expected floor matts in a new car as standard ? Otherwise extremily happy .Gavin
This was the first time I had leased a vehicle and found the whole experience easy and uncomplicated and I was kept informed through out the whole process.Stuart
My delivery driver was excellent & was a great ambassador for the companyAnnie
dealt with Lisa and have to say she made the process very straight forwardGary
It was a good level of service kept well informed on the progress of my car and very happy when it turned up on my door step, the deliver driver did a good job of going though the car with me and now getting to grips with all the gadgets Thank you very muchAntony
Charlotte Croly was a joy to deal with. She made sure my expectations were fully met and is a credit to your companyJohn