All you need to know about leasing
Check out our guide to understanding how leasing works for both business and personal useguide to leasing
We score 4.3 out of 5 for customer satisfaction so you can be confident in receiving a great leasing service**Customer surveys carried out by APD Global Research on behalf of Nationwide Vehicle Contracts Limited. Rating based on 3370 reviews given by customers three days after delivery of their lease vehicle commencing January 2017.
Here at Nationwide Vehicle Contracts it’s important to us what our customers think of our service. We are continually improving our leasing service to make it quick, simple and competitively priced and regularly receive feedback from our customers to help us achieve this.
Our customer satisfaction survey is managed independently by APD Global Research. Since 2003, APD Global Research has been at the forefront of automotive customer experience research, supporting over 20 of the world’s most successful automotive brands including BMW, Mercedes-Benz, Lexus and Toyota.
APD’s advanced online platform allows Nationwide Vehicle Contracts to review feedback from genuine customers within minutes of their vehicle delivery. Customers can comment on a number of touch points during the sales and vehicle handover cycle. This feedback is then used to continually improve our service, as well as generate a star rating customer satisfaction measurement.
The experience with your company was first class and so easy.Linda
Danielle Evans was superb in the whole process. A credit to the company. Great customer service.Rina
Nationwide were quick and efficient in sorting out my next van .Mike
It was extremely difficult to et anyone on the phone to explain when the delivery time would be. A simple email with the driver's mobile would have sufficed instead of taking a day off work only to have him arrive at 8pm!Raymond
Very easy and hassle-free process from order to delivery, very impressed!Michael
Once rolling, all good. Car delivered exactly on time, in perfect condition. Online system works well. Could do with a bit more responding to emails but generally very good.Anna
Only marked down due to not responding to a couple of emails. Apart from that excellent. ThanksRyan
Fantastic and Easy from start to finishHelen