All you need to know about leasing
Check out our guide to understanding how car leasing works including the pros and cons.guide to leasing
We score 4.3 out of 5 for customer satisfaction so you can be confident in receiving a great leasing service**Customer surveys carried out by APD Global Research on behalf of Nationwide Vehicle Contracts Limited. Rating based on 9,311 reviews given by customers three days after delivery of their lease vehicle commencing January 2017.
Here at Nationwide Vehicle Contracts it’s important to us what our customers think of our service. We are continually improving our leasing service to make it quick, simple and competitively priced and regularly receive feedback from our customers to help us achieve this.
Our customer satisfaction survey is managed independently by APD Global Research. Since 2003, APD Global Research has been at the forefront of automotive customer experience research, supporting over 20 of the world’s most successful automotive brands including BMW, Mercedes-Benz, Lexus and Toyota.
APD’s advanced online platform allows Nationwide Vehicle Contracts to review feedback from genuine customers within minutes of their vehicle delivery. Customers can comment on a number of touch points during the sales and vehicle handover cycle. This feedback is then used to continually improve our service, as well as generate a star rating customer satisfaction measurement.
The NVC experience was let down by Robins & Day in Salford. A mistake was made and Bridget, in particular, worked hard to solve it. The mistake was with the dealer, which then delivered the car on which a complete PDI hadn't been done (tyre pressures dangerously high, half the promised full tank of fuel, car not washed prior to delivery, floor mats not inserted, breakdown cover detail missing). I am very happy with NVC, but my experience was tarnished by the dealership sadly.Thomas
This is the first time I have completed a personal lease and it definitely wonâ€™t be the last. From start to finish Iâ€™ve been kept up to date with everything and the delivery of my vehicle was on time. Excellent serviceMichelle
Great service from sales members and quick delivery of vehicle.Ashley
Great fast clear service from first contactGordon
Excellent service! Would have no hesitation in recommending to others.Roger
The experience has been good and the correspondence with the leasing consultant was very good. The only negative part of the experience was the delay in receiving delivery of the vehicle. When placing the order confirmation was given on the 25th July of a estimated build date of 03/09/2018 with delivery within 2 weeks of this. It's acknowledged that Nationwide don't control this process, but an eventual delivery date of 19th October, left me without a vehicle (despite my best planning) for nearly 3 weeks. It's understood that estimates can change and there are no guarantees, but with modern manufacturing techniques i'd have expected a few days not weeks!Paul