All you need to know about leasing
Check out our guide to understanding how car leasing works including the pros and cons.guide to leasing
We score 4.3 out of 5 for customer satisfaction so you can be confident in receiving a great leasing service**Customer surveys carried out by APD Global Research on behalf of Nationwide Vehicle Contracts Limited. Rating based on 10,375 reviews given by customers three days after delivery of their lease vehicle commencing January 2017.
Here at Nationwide Vehicle Contracts it’s important to us what our customers think of our service. We are continually improving our leasing service to make it quick, simple and competitively priced and regularly receive feedback from our customers to help us achieve this.
Our customer satisfaction survey is managed independently by APD Global Research. Since 2003, APD Global Research has been at the forefront of automotive customer experience research, supporting over 20 of the world’s most successful automotive brands including BMW, Mercedes-Benz, Lexus and Toyota.
APD’s advanced online platform allows Nationwide Vehicle Contracts to review feedback from genuine customers within minutes of their vehicle delivery. Customers can comment on a number of touch points during the sales and vehicle handover cycle. This feedback is then used to continually improve our service, as well as generate a star rating customer satisfaction measurement.
Chris and team were excellent through the whole process.Chris
Easy to use webpage ..competitive pricesDave
Great service, fabulous car, delivered in perfect condition.Susan
found Will Faulkner (main contact) particularly helpful and efficient. Also other staff involved have been efficient. Very happy with service provided.Keith
The only negative was the difficulty speaking to staff. I had explained that I worked nights and to make contact in the afternoon; however, messages were left for me in the mornings and couldn't get through when I called back - long answerphone queues.Terence
I find it is easier and faster to request a quote over the phone, often internet based requests have not been fulfilled. Late night opening for sale enquiries is very useful.Michael
Efficient process, kept up to date every step of the way, friendly helpful staff, vehicle delivered bang on time. Very happy.David
I was surprised that the car was driven so far on delivery, rather than on loader to a regional centre and then delivered. Otherwise, ace and thank you!Beryl