All you need to know about leasing
Check out our guide to understanding how car leasing works including the pros and cons.guide to leasing
We score 4.3 out of 5 for customer satisfaction so you can be confident in receiving a great leasing service**Customer surveys carried out by APD Global Research on behalf of Nationwide Vehicle Contracts Limited. Rating based on 12,151 reviews given by customers three days after delivery of their lease vehicle commencing January 2017.
Here at Nationwide Vehicle Contracts it’s important to us what our customers think of our service. We are continually improving our leasing service to make it quick, simple and competitively priced and regularly receive feedback from our customers to help us achieve this.
Our customer satisfaction survey is managed independently by APD Global Research. Since 2003, APD Global Research has been at the forefront of automotive customer experience research, supporting over 20 of the world’s most successful automotive brands including BMW, Mercedes-Benz, Lexus and Toyota.
APD’s advanced online platform allows Nationwide Vehicle Contracts to review feedback from genuine customers within minutes of their vehicle delivery. Customers can comment on a number of touch points during the sales and vehicle handover cycle. This feedback is then used to continually improve our service, as well as generate a star rating customer satisfaction measurement.
Well explained at every turnColin
Very impressed with communication and quick turnaround.Mark
looks like someone spilled a milkshake (or similar) and rolled a cigarette in the car. there is sticky stuff in the drinks hold and around the gear shift and tobacco near gear shift and in drinks holder. It looks like there was an attempt to clean up the mess, but it was quite disappointing in a â€˜brand newâ€™ carRichard
Smooth and easy.Paul
Always good - fourth car from NationwidePatrick
Online portal is great to useMark
I've had 3 cars from you now and each time it has been a very easy simple processJeremy
Professional and competitive hence returning customerRandhir