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Donna Kelly

About the Author: Donna Kelly

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Complaints procedure

Find out how we deal with complaints, including the timescales involved and what to do if you are not happy with our decision.
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Initial disclosure document

Read out IDD for details about our products and services, our charges, who regulates us and what to do if you have a complaint.
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Commission Disclosure

Read more about the existence and nature of any commission, fees or other remuneration Nationwide Vehicle Contracts may receive.
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Vulnerable Customers Policy

Read our comprehensive vulnerable customer policy to learn how we identify and assist vulnerable customers, ensuring their needs are met with empathy and inclusivity.
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