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Complaints Procedure

Our aim is always to provide an exceptionally high level of service to all of our customers.

What we do if we receive a complaint from you

Complaint Process

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1. Written Acknowledgement

case number

2. Case Number Allocated

complaints case handler

3. Case Handler Allocated


4. Seek Clarification

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5. Investigation of Complaint


6. Progress Updates


7. Findings

final documents

8. Final Response

Closing a complaint

Guide Information

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