Page Header

0345 811 9595

Mon-Fri 9am to 5.30pm

Complaints Procedure

What we do if we receive a complaint from you

Complaint Process

contract with pen

1. Written Acknowledgement

case number

2. Case Number Allocated

complaints case handler

3. Case Handler Allocated


4. Seek Clarification

documents with magnifying glass

5. Investigation of Complaint


6. Progress Updates


7. Findings

final documents

8. Final Response

Closing a complaint

Guide Information

Was this page helpful?
Thank you for your feedback!