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Treating Customers Fairly

Rearview shot of a young woman working in a call centre

What is Treating Customers Fairly?

Understanding TCF Outcomes

Six TCF consumer outcomes

happy customer

Outcome 1

car with money and documents

Outcome 2

magnifying glass and documents

Outcome 3

good advice

Outcome 4

good customer service

Outcome 5

no post-sale barriers

Outcome 6

Our Commitment to TCF

Outcome 1: Customer-centric culture 

Outcome 2: Products and services

Outcome 3: Transparent communication practices 

Treating Customers Fairly gives confidence to consumers that they are dealing with a company that adheres to the highest standards of professionalism and fairness.

Mark Smith
Director - Nationwide Vehicle Contracts

Outcome 4: Advisory process

Outcome 5: Delivering on our service promise

Outcome 6: Minimising unreasonable post-sale barriers

woman on the phone

How we measure TCF

Management Information

What is expected of you?

What to do if you feel you've been treated unfairly

Guide Information

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