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Vulnerable Customer Policy

Who are Vulnerable Customers?

Identifying Vulnerable Customers

Vulnerable Groups

Age of the individual

Disabled individuals

Individuals with mental health conditions

Low-income households

Individuals experiencing life events

Lack of English language skills

Customers under duress

Addressing the specific needs of vulnerable individuals ensures that our services are accessible, inclusive, and beneficial for all.

Keith Hawes
Director, Nationwide Vehicle Contracts

Assisting Vulnerable Customers

Protecting Vulnerable Customer Data and Privacy

Feedback, Complaints, and Continuous Improvement

Need additional support?

Guide Information

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