What to do when your van is due for collection
To ensure the collection of your van goes as smoothly as possible, please ensure that everything that was given to you with your van is returned. This includes:
- All keys, including master and spare keys
- All original documents such as the owner’s manual
- The signed/stamped service book
- A valid MOT certificate (if applicable)
- All emergency equipment supplied with the vehicle (e.g. jack, wheel brace, warning triangle)
- The spare wheel and/or tyre mobility set
- All optional equipment fitted to the vehicle (e.g. tow bars, racking for loading area, security shutters, roof rails)
- Any radio code cards, SDs, CDs or DVDs for satellite navigation. Please ensure that any personal information, such as your home address has been deleted from the sat nav system prior to collection
Please also ensure that you remove any personal effects from the vehicle, including any unrelated keys on the key fob. On the day of collection, the collection agent will check over the van and record its condition and mileage on a Vehicle Condition Form which you will be asked to check and sign.
Upon its return to the finance provider, the van will undergo a full inspection for damage and a detailed appraisal report will be sent to you regarding the condition of your vehicle. In all cases, the finance provider will endeavour to assess damage recharges fairly, charging on a repair rather than replacement basis wherever possible.