Van warranty (also known as vehicle warranty or mechanical breakdown insurance) is a guarantee provided by the vehicle manufacturer which contractually obliges them to fix any faults, mechanical breakdowns or vehicle malfunctions that may occur on your van within the warranty period.
Every van manufacturer offers some form of manufacturer warranty on new vans to reassure customers that should their van break down, it’ll be repaired at no cost to the customer. Most manufacturer warranties cover the van for a period of three years from the point of registration (mileage limits apply), while others such as Nissan, offer a longer warranty of up to five years.
Most van warranties cover you for any electrical, mechanical faults or manufacturing defects during the term of the warranty but it is worth noting that as manufacturer warranties vary from vehicle to vehicle, it is important that you check the terms and conditions of your policy to fully understand exactly what your policy covers you for.
As a general rule, a good warranty covers all major mechanical components, including:
As all vehicles leased with Nationwide Vehicle Contracts are supplied through the manufacturer’s franchised dealer network, all new vans and commercial vehicles come with full manufacturer’s warranty, breakdown recovery and road tax.
Typically, most manufacturer warranties do not cover damage or deterioration of parts caused by normal wear and tear, such as:
Damage to audio equipment and satellite navigation systems may also not be included, although some warranties will cover the air-conditioning system.
When you lease a vehicle with Nationwide Vehicle Contracts, you agree to run and maintain the vehicle in accordance with the manufacturer’s guidelines. This includes servicing the vehicle in accordance with the recommended service schedule. Your warranty may be invalid if you:
In addition to the manufacturer’s warranty, most van manufacturers also include breakdown cover as part of their standard cover.
Breakdown cover (also known as roadside assistance) provides assistance to motorists who have broken down at the roadside and are unable to continue their journey. If your van suffers a mechanical breakdown, the breakdown company will send somebody to try to fix the problem at the roadside. If your van cannot be fixed, it will usually be towed (or recovered) to the nearest garage or your home, normally whichever is closer.
Breakdown cover typically varies from one year to five years and starts from the date of vehicle registration. Most van manufacturers offer at least 12 months roadside assistance, while others such as Renault, offer up to four years cover.
Citroën offers 12 months breakdown cover on all new commercial vehicles from the day of the registration. In the event of a vehicle breakdown, customers can call Citroën Assistance for free on 08000 72 72 72. Cover is available 24 hours a day, in all parts of the UK and Europe.
All Fiat commercial vehicles come with roadside assistance for a period of 36 months from the date of registration. Cover is available 24 hours, seven days a week via the AA on 0800 3428 0000.
Every new Ford commercial vehicle comes with 12 months roadside assistance from the date of registration. In the event of a breakdown, customers can call Ford Assistance 7 days a week, 365 days a year, on 020 3564 4444.
All Mercedes-Benz vans come with MobiloVan roadside assistance free-of-charge for 3-years from the date of registration. Support teams are on-call and available 24 hours a day, 365 days a year, on 0800 3 777 7777.
The Mitsubishi Motors Assistance Package (MAP) is available on all new vehicles for a period of 3-years from the date of registration. In case of a breakdown, UK customers can call 0800 587 9833.
Nissan offers an impressive 5-years roadside assistance on its vans and commercial vehicles from the date of registration. In the event of a breakdown, customers can call 0330 123 1231, 24 hours a day, 365 days a year.
All Peugeot commercial vehicles come with 1-year roadside assistance free of charge. If your van breaks down, you can call for help on 0800 294 0294.
Renault offer 4-years roadside assistance on all new vans and commercial vehicles from the date of registration. For assistance in the event of a breakdown, call Renault Assistance on 0800 085 8005.
Vauxhall Astravan, Corsavan and Combo commercial vehicles come with 12 months roadside assistance from the date of registration. Cover is available via the AA, 24 hours, 7 days a week on 0800 55 33 88.
All Volkswagen commercial vehicles come with roadside assistance for a period of 3-years at no extra cost. Customers can call 0800 77 71 72 for help and assistance, 24 hours a day, 365 days a year.