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Van Breakdown Explained

What is breakdown cover?

Van breakdown cover (also known as van roadside assistance) provides aid to motorists whose vehicle has broken down at the roadside and it is unable to continue with the journey. If your van suffers a mechanical breakdown, the breakdown company will send a patrol team member to fix the problem at the roadside. If your van cannot be fixed, it will usually be towed (or recovered) to the nearest garage or your home, normally whichever is closer. 

What’s included?

Breakdown cover includes these common causes of breakdowns: 

  • Flat or faulty batteries
  • Damaged tyres or wheels
  • Starter motor failure
  • Broken clutch cables
  • Adding the wrong fuel

What’s excluded? 

Most policies will not cover:

  • Any previous/ existing fault that has not been properly rectified after a previous call out
  • Any breakdown that occurs on private property, unless the incident takes place at your home and you have home start cover   
  • Any fault that does not directly result in the van breaking down, for example if your air conditioning stops working 
  • Any van that is deemed unroadworthy 
  • Parts or labour costs if you have not added this as extra cover to your policy
  • Cost of a spare or replacement wheel if you do not have one

As all contracts are different, we recommend you read the terms and conditions of your policy to be certain you know exactly what is covered. 

car and van in garage

When does your breakdown policy start?

Your breakdown cover starts from the vehicle registration date. This is the date your vehicle is first registered with the DVLA. This is NOT the delivery date of your vehicle. 

You can find out the registration date for your vehicle by checking the DVLA website.

Does my new lease van come with breakdown cover?

If you have a maintenance package included in your lease agreement, breakdown cover is usually included for the duration of your contract. In the event of a breakdown, you must immediately call your maintenance team who will be able to help you. 

To find out the contact number of your maintenance team, all you have to do is login into our comprehensive customer account. Once logged in, you’ll also be able to find important contract date reminders, lease contract details and you’ll be able to update your personal details.

If you don’t have a maintenance package included in your lease agreement, you may still be covered for breakdown as part of the manufacturer’s warranty. Breakdown cover typically varies from 1 to 5-years and usually starts from the date of vehicle registration. To find out how long you’re covered for, we recommend reading your warranty policy.  

van broken down and being towed away

What number do I need to call in the event of a breakdown?

Citroën 

Citroën offers 12 months breakdown cover on all new commercial vehicles from the day of the registration. In the event of a vehicle breakdown, customers can call Citroën Assistance for free on 08000 72 72 72. Cover is available 24 hours a day, in all parts of the UK and Europe.

Fiat

All Fiat commercial vehicles come with roadside assistance for a period of 36 months from the date of registration. Cover is available 24 hours, seven days a week via the AA on 0800 3428 0000.

Ford

Every new Ford commercial vehicle comes with 12 months roadside assistance from the date of registration. In the event of a breakdown, customers can call Ford Assistance 7 days a week, 365 days a year, on 020 3564 4444.

Mercedes-Benz

All Mercedes-Benz vans come with MobiloVan roadside assistance free-of-charge for 3-years from the date of registration. Support teams are on-call and available 24 hours a day, 365 days a year, on 0800 3 777 7777.

Mitsubishi

The Mitsubishi Motors Assistance Package (MAP) is available on all new vehicles for a period of 3-years from the date of registration. In case of a breakdown, UK customers can call 0800 587 9833.

Nissan

Nissan offers an impressive 5-years roadside assistance on its vans and commercial vehicles from the date of registration. In the event of a breakdown, customers can call 0330 123 1231, 24 hours a day, 365 days a year.

Peugeot

All Peugeot commercial vehicles come with 1-year roadside assistance free of charge. If your van breaks down, you can call for help on 0800 294 0294.

Renault

Renault offer 4-years roadside assistance on all new vans and commercial vehicles from the date of registration. For assistance in the event of a breakdown, call Renault Assistance on 0800 085 8005.

Vauxhall

Vauxhall Astravan, Corsavan and Combo commercial vehicles come with 12 months roadside assistance from the date of registration. Cover is available via the AA, 24 hours, 7 days a week on 0800 55 33 88.

Volkswagen

All Volkswagen commercial vehicles come with roadside assistance for a period of 3-years at no extra cost. Customers can call 0800 77 71 72 for help and assistance, 24 hours a day, 365 days a year. 

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