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What is van warranty?

Van warranty (also known as vehicle warranty or mechanical breakdown insurance) is a guarantee provided by the vehicle manufacturer which contractually obliges them to fix any faults, mechanical breakdowns or vehicle malfunctions that may occur on your van within the warranty period.

Every van manufacturer offers some form of manufacturer warranty on new vans to reassure customers that should their van break down, it’ll be repaired at no cost to the customer. Most manufacturer warranties cover the van for a period of three years from the point of registration (mileage limits apply), while others such as Nissan, offer a longer warranty of up to five years. 

What does van warranty cover?

Most van warranties cover you for any electrical, mechanical faults or manufacturing defects during the term of the warranty but it is worth noting that as manufacturer warranties vary from vehicle to vehicle, it is important that you check the terms and conditions of your policy to fully understand exactly what your policy covers you for. 

As a general rule, a good warranty covers all major mechanical components, including:

  • Engine
  • Transmission system
  • Fuel and ignition systems
  • Cooling system
  • Electrics
  • Gearbox
  • Steering
  • Suspension

As all vehicles leased with Nationwide Vehicle Contracts are supplied through the manufacturer’s franchised dealer network, all new vans and commercial vehicles come with full manufacturer’s warranty, breakdown recovery and road tax.

car and van in garage

What does the van warranty not cover?

Typically, most manufacturer warranties do not cover damage or deterioration of parts caused by normal wear and tear, such as:

  • Tyres and wheels
  • Exhaust
  • Catalytic converter
  • Brakes and clutch
  • Bodywork and paintwork
  • Glass and headlights

Damage to audio equipment and satellite navigation systems may also not be included, although some warranties will cover the air-conditioning system.

When you lease a vehicle with Nationwide Vehicle Contracts, you agree to run and maintain the vehicle in accordance with the manufacturer’s guidelines. This includes servicing the vehicle in accordance with the recommended service schedule. Your warranty may be invalid if you:

  • Miss any scheduled services
  • Use an 'unauthorised’ garage for any repairs
  • Make modifications to the van that may invalidate the warranty
  • Claims arising from neglect of the vehicle
  • Use unapproved fuel, lubricants or parts which result in the vehicle having to be repaired

Are you covered for breakdown assistance?

In addition to the manufacturer’s warranty, most van manufacturers also include breakdown cover as part of their standard cover.

Breakdown cover (also known as roadside assistance) provides assistance to motorists who have broken down at the roadside and are unable to continue their journey. If your van suffers a mechanical breakdown, the breakdown company will send somebody to try to fix the problem at the roadside. If your van cannot be fixed, it will usually be towed (or recovered) to the nearest garage or your home, normally whichever is closer. 

Breakdown cover typically varies from one year to five years and starts from the date of vehicle registration. Most van manufacturers offer at least 12 months roadside assistance, while others such as Renault, offer up to four years cover.

van broken down and being towed away

What number do I need to call in the event of a breakdown?

Citroen

Citroen offers 12 months breakdown cover on all new commercial vehicles from the day of the registration. In the event of a vehicle breakdown, customers can call Citroën Assistance for free on 08000 72 72 72. Cover is available 24 hours a day, in all parts of the UK and Europe.

Fiat

All Fiat commercial vehicles come with roadside assistance for a period of 36 months from the date of registration. Cover is available 24 hours, seven days a week via the AA on 0800 3428 0000.

Ford

Every new Ford commercial vehicle comes with a 12 months roadside assistance from the date of registration. In the event of a breakdown, customers can call Ford Assistance seven days a week, 365 days a year on 020 3564 4444.

Isuzu

All new Isuzu vehicles come will full UK breakdown cover including local recovery, roadside and home assistance for 36 months from the date of first registration. For assistance, call 0800 777 127.

Mercedes-Benz

All Mercedes-Benz vans come with MobiloVan roadside assistance free-of-charge for three years from the date of registration. Support teams are on-call and available 24 hours a day, 365 days a year on 0800 3 777 7777.

Mitsubishi

The Mitsubishi Motors Assistance Package (MAP) is available on all new vehicles for a period of three years from the date of registration. In case of a breakdown, customers can call 0800 587 9833 from the UK.

Nissan

Nissan offers an impressive five years roadside assistance on its vans and commercial vehicles from the date of registration. In the event of a breakdown, customers can call 0330 123 1231, 24 hours a day, 365 days a year.

Peugeot

All Peugeot commercial vehicles come with one year roadside assistance free of charge. If your van breaks down, you can call for help on 0800 294 0294.

Renault

Renault offer four years roadside assistance on all new vans and commercial vehicles from the date of registration. For assistance in the event of a breakdown, call Renault Assistance on 0800 085 8005.

Vauxhall

Vauxhall Astravan, Corsavan and Combo commercial vehicles come with 12 months roadside assistance from the date of registration. Cover is available 24 hours, seven days a week via the AA on 0800 55 33 88.

Volkswagen

All Volkswagen commercial vehicles come with roadside assistance for a period of three years at no extra cost. Customers can call 0800 77 71 72 for help and assistance, 24 hours a day, 365 days a year.


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