All maintenance packages include all routine servicing, maintenance and repairs, replacement tyres (exclusions apply) and other repair costs that might be required during the contract. This cover is an addition to the standard full UK manufacturer’s warranty and roadside assistance that comes with all new vehicles.
A maintenance contract typically includes:
Mechanical and electrical repairs or replacements, including associated parts and labour
No recharges for punctures or damaged tyres (dependent upon provider)
MOT tests (if applicable)
Service Booking and Management Service
Vehicle collection and delivery (where available)
What are the benefits?
Planned fixed monthly cost
No unexpected maintenance costs
Protection from rising inflation costs
Dedicated qualified technical team to deal with any problematic vehicles
VAT is 100% recoverable on the Maintenance element of your contract for VAT registered businesses.
What are the exclusions?
Repairs or replacements due to driver error or driver induced faults
Repairs due to accident damage
Missing or Broken items e.g., Bent Aerials, Missing Hub Cabs
Vandalised and Stolen Wheels and/or Tyres
Sidewall damage to the tyre/s, along with all and any form of damage to tyre/s
Damaged windscreen and/or glass replacement
Misfuelling
Lubricant and Fluid Top Ups between service intervals (e.g. Oil Top Ups, Screenwash Top Ups)
A relief vehicle is not guaranteed as part of your maintenance package. However, this may be available at an additional cost, dependant on your provider.
NB: Policies vary dependent upon provider.
Status And Conditions
Business Contract Hire subject to status and credit acceptance. This is a hire product so you will not own the vehicle. Minimum duration is 48 months and 5,000 miles per annum. All prices shown exclude VAT at 20%. Road Fund Licence is included for the duration of the term. If selected, Maintenance Package includes: manufacturer recommended servicing and excludes misuse, accident damage and vehicle glass. Offer pricing subject to change at any time. Images for illustration purposes only. On return the vehicle must be in the same condition as on delivery subject to age, mileage and fair wear and tear excepted. If the vehicle exceeds the contract mileage an excess mileage charge will apply. Additional charges may apply if you terminate the contract early.
Enquire about the Volkswagen Caddy
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Free Mainland GB Delivery (exclusions apply)
Lease with Nationwide Vehicle Contracts and we'll deliver your new vehicle anywhere in the GB mainland for free (exclusions apply).
Whether you live in the city or the countryside, Nationwide Vehicle Contracts will deliver your new lease vehicle direct to your doorstep, provided your address is situated on the GB mainland.
Free delivery applies to customers based in England, Wales and Scotland. For some locations in the Scotland, the Scottish Highlands and Scottish Islands such as Dundee (DD), Inverness (IV), Aberdeen (AB), Perth (PH), Oban (PA), Greenock (PA) Stranraer (DG) and Skye (IV) a delivery charge of up £450 may be applicable depending on distance and supplying vehicle manufacturer. Please speak to your sales consultant for further information.
For customers living on the Isle of Wight (IOW) it is likely that our suppliers will require an additional charge for deliveries onto the Island. It is possible for customers to meet the delivery agent for handover at the port of Southhampton or Portsmouth. For all port handovers customers must present in person and present the required IDs.
Currently, we are unable to offer delivery to customers living in Northern Ireland.
Where possible, we will aim to deliver at a time and date convenient for you and where possible, during daytime hours. We can also arrange for delivery to your workplace if required (subject to finance provider), helping to make the delivery process as smooth and as easy as possible.
On the day of delivery, our experienced and trusted delivery drivers will call you to confirm they are on their way (provided it is safe to do so) and will run through the key features of your new vehicle, providing a level of service that you usually only receive at a dealership.
If your current lease vehicle is with Nationwide Vehicle Contracts, we can also arrange for your existing vehicle to be collected on the same day, subject to finance provider and availability.
Whether you are a first time leaser or a company looking for an upgrade, check out our Fast Lease page for a wide selection of stock cars available for quick delivery at great prices.
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A service plan is a great way to help spread the servicing costs for your used vehicle. For a fixed monthly cost, you’ll receive cover for one service and MOT test per year* for the duration of the plan, helping to keep your used vehicle in tip-top shape.
Our service plan includes:
All* major and minor vehicle servicing in line with BVRLA guidelines
Annual MOT test
Accident management
Free vehicle collection and delivery (subject to availability)
Choice of 16,000 approved garages across the UK
Service booking and management service
*PETROL AND DIESEL VEHICLES: A two-year plan includes one minor service, one major service and two MOT tests. A three-year plan includes one minor service, two major services and three MOT tests. A four-year plan includes two minor services, two major services and four MOT tests.
*ELECTRIC VEHICLES: Services are in line with manufacturer guidelines. Where manufacturer service intervals are every two years, a two-year plan includes one service and two MOT tests. A three-year plan includes two services and three MOT tests. A four-year plan includes two services and four MOT tests.
All services are completed in line with Autoserve service levels and subject to terms and conditions.
What are the benefits:
Planned fixed monthly cost**
No unexpected service costs
Protection from rising inflation costs
All work carried out at an approved garage service repair outlet
All parts, oils and consumables used are compliant to manufacturer guidelines
**For vehicles that require a service within the next nine months, an advanced payment may be required to ensure the account has enough funds to cover the cost of the service.
What are the exclusions:
Repairs or replacements due to vandalism or driver induced faults
Non-standard service work such as replacement glass, body repairs, tyre replacement or puncture repair and camshaft belts/chains
Any work carried outside of the standard service or where Autoserve have not authorised the work
Lubricant and fluid top ups between service intervals (e.g. oil, screenwash)***
Courtesy vehicles are not included as standard, however may be requested subject to availability
***Any parts or fluid top-ups that aren’t specified as covered will incur a cost. At point of service, the following consumables will be topped up:
Major Service: Oil and filter, air filter, fuel filter, brake fluid change and a vehicle health check. A vehicle health check includes checking lights, fluid levels and checking the brakes.
Minor Service: Oil and filter and a vehicle health check. A vehicle health check includes checking lights, fluid levels and checking the brakes.
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