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Your Cancellation Rights

This document explains the period of time in which you have to decide whether or not you wish to use Nationwide Vehicle Contracts’ brokerage service and our cancellation policy once this period of time has elapsed and we have commenced our brokerage service.

Please note, this policy specifically relates to cancelling Nationwide Vehicle Contracts’ brokerage service and does not relate to your cancellation rights with the finance provider.

Cancellation Policy

For regulated credit broking agreements that have been concluded without any face-to-face dealings (ie. over the phone, internet etc.) you have the right to cancel the contract without penalty and without giving any reason within 14 calendar days in accordance with the Distance Marketing Directive. This legal right applies equally to all personal customers, sole traders and partnerships with up to four partners. Agreements for Limited Companies, Limited Liability Partnerships (LLP) and Partnerships with more than four partners are unregulated so therefore these rights do not apply.

The 14 calendar day cancellation period for Nationwide Vehicle Contract’s Brokerage Service begins from the day you “accept” our quotation, Terms & Conditions and IDD document. For orders placed online, this period starts from the day you submit your online order. For orders cancelled after 14 calendar days, the following cancellation fees will apply:

  • If you cancel your order before your sign your Contract Hire or Personal Contract Hire agreement, a cancellation fee of £50 inc VAT will be retained by Nationwide Vehicle Contracts to cover all costs and expenses incurred in arranging the credit hire agreement up to that point. This fee will be deducted from the £198 inc VAT processing fee (otherwise known as the brokerage fee) paid by the customer at point of order.
  • If you cancel your credit hire agreement after you have signed your Contract Hire or Personal Contract Hire agreement, Nationwide Vehicle Contracts will retain the full processing fee of £198 inc VAT (otherwise known as the brokerage fee) to cover all costs and expenses incurred in arranging the credit hire agreement.

Exercising Your Right To Cancel

If you wish to exercise your right to cancel, you must notify Nationwide Vehicle Contracts of your decision to cancel the contract by a clear statement in writing by post or via email to:

Nationwide Vehicle Contracts
Unit 9 Christie Way
Christie Fields
Manchester
M21 7QY

Email: cancellations@nationwidevehiclecontracts.co.uk

You must include details of your full name, address and details of the order you wish to cancel. Please note, by exercising your right to cancel, you are withdrawing from the brokerage contract and the contract is terminated. For consumers entitled to a refund of the processing fee, either in part or in full, refunds will be issued within 14 working days from the day on which Nationwide Vehicle Contracts receives the notification of cancellation. If you have any further questions about our cancellation policy, please call us on 0345 811 9595.
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