Flexible Vehicle Leasing & Hire | Nationwide Vehicle Contracts

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Hire agreements of less than 90 days are not regulated by the Financial Conduct Authority

Terms & Conditions

Contract to use Nationwide Vehicle Contracts Ltd’s Website

This website is owned and operated by Nationwide Vehicle Contracts Ltd (Nationwide), whose principal place of business is at, Unit 9, Christie Way, Christie Fields, Manchester, M21 7QY, and it provides this site to you subject to the following terms and conditions.
Please read these terms and conditions carefully - if you use our site you are deemed to have accepted these terms and conditions and thereby have entered into a legally binding contract. The terms and conditions stated need to be read in conjunction with the order you accept from us. Please leave this site if you do not wish to accept these terms and conditions.
We reserve the right to make changes to these terms and conditions from time to time which will take effect from the date when the changes are posted on this website. Your continued use of this website will constitute your acceptance of any changes to these terms and conditions. Please remember that throughout these terms and conditions when we mention "we", "us" or "our", we mean Nationwide Vehicle Contracts Ltd. When we refer to "you" we mean the user of our website.

Website Information

For the purposes of these terms and conditions the expression "Website Information" means the images, applets, scripts, text and graphics operating in or which form part of this website.
All intellectual property rights in the Website Information, in the selection and arrangement of the Website Information, in the design of this website and in all software compilations, underlying source code, software and all other material operating in or forming part of this website are owned by Nationwide Vehicle Contracts Ltd, or its content and technology providers except in so far as individually stated or acknowledged by us on particular material or items.
Without affecting our own or any third party intellectual property rights, you are not permitted to copy, alter or reproduce any of the content of this site without our prior consent.
You may view Website Information in a web browser for private use only. Copying Website Information into a computer cache or storage device for private on or off-line use is also permitted. You may not make a copy of the Website Information or any part of it for any other purpose without out prior written consent, which may be granted at our sole discretion.
Nothing in these terms and conditions or on this website constitutes a licence to use or copy the Website Information.
This website, like any other, is susceptible to cyber-squatting and vandalism. We do not accept any responsibility for, or liability in respect of, any information which appears on this website as a result of such actions.

Vehicle Information

The vehicle specifications displayed on the website are supplied by the vehicle manufacturers to CAP and formatted for our use. Whilst we make every effort to assist in identifying vehicle options and standard specifications, the information should only be used as a guide and no decision should be made to purchase, hire or lease a specific vehicle without verification of the latest data from either the manufacturer or franchised dealer. Please check your order carefully to ensure it suits your exact requirements. If you are unsure, please check the manufacturer’s website. For the avoidance of any doubt Nationwide Vehicle Contracts Ltd will not be liable for any loss or damage arising, in contact, tort or otherwise, directly or indirectly from the use of or reliance upon any information contained on the Website, nor products or services provided by third parties (whether individuals or corporations) featured on the site.
Upon entering into a contract agreement, you are responsible for the running of the Vehicle in accordance with the manufacturer’s guidelines. This includes keeping the Vehicle properly serviced in accordance with the manufacturers recommended service schedule by an agent approved by the finance company.
All images on the website are for illustration purposes only.
We reserve the right to make any changes to the Website Information without notice and without incurring any liability to you.
For pre-registered vehicles sold with the balance of the manufacturers warranty, an MOT will be required (at customers cost) 3 years from published taxation point, in line with UK law. If a vehicle is pre-registered, you will be entitled to the balance of the manufacturer’s warranty and roadside assistance cover. In the event that the warranty expires within the contract hire period, you will be liable for any servicing, repairs or breakdown costs, unless a maintenance package is purchased as part of the contract, in which case repair costs may be covered subject to the maintenance terms and conditions.
During the term and any extended term, we shall arrange for the provision of the vehicle excise duty (VED), also known as road tax, and include this into the cost of your agreement. If the cost of the VED goes up during the term of your agreement, or any extended term, you will liable to pay the amount of any increase.

Prices

Prices quoted for personal leasing include VAT.
Prices quoted for business leasing exclude VAT.
Should the VAT rate change between the placing of the order and the supply of the vehicle, payments will be adjusted accordingly.
Unless stated to the contrary advertised prices include;
i. Delivery by the dealer to your chosen GB mainland destination, however Nationwide reserves the right to pass on any additional costs associated with delivery on certain vehicle offers. For some locations in the Scotland, the Scottish Highlands and Scottish Islands such as Dundee (DD), Inverness (IV), Aberdeen (AB), Perth (PH), Oban (PA), Greenock (PA) Stranraer (DG) and Skye (IV) a delivery charge of up £450 may be applicable depending on distance and supplying vehicle manufacturer. Customers based in Northern Ireland will need to meet the delivery driver at the Cairnryan, Stranraer or Liverpool Birkenhead port to take delivery of the vehicle. You will be advised of any additional charges prior to the order being processed by us. If they are unacceptable, you will be entitled to choose an alternative vehicle or cancel your order with a full refund,
ii. Number plates,
iii. Road Fund Licence for the term (if applicable), and
iv. Vehicle Registration Charge.
Nationwide reserves the right to change the price of the vehicle, either before or after an order is placed. If the price of a vehicle is changed after an order is placed Nationwide shall notify you of the change and you have the right to withdraw your order if the change is not acceptable.
Prices quoted may vary depending up on vehicle colour. This is a result of different residual values set by the finance company or may depend upon stock availability.
Prices on the web site are for information purposes only and do not constitute an offer by Nationwide Vehicle Contracts Ltd which is capable of acceptance by you.
Prior to processing your order a processing fee will be required. The processing fee is the broker fee charged by Nationwide Vehicle Contracts for our service and represents the costs incurred for arranging the sale, ordering the vehicle, arranging the finance and organising delivery of the vehicle. The amount required will be stated on your order form prior to acceptance by you.
Prior to ordering your vehicle a deposit may be required. Subsequent cancellation may result in the loss of any monies paid subject to the discretion of Nationwide Vehicle Contracts Ltd.
Please note, for vehicles registered after 5 April 2020, rentals may vary from the quote you have received due to changes in Road Fund Licence/First Registration Fee. These changes have been imposed by the UK Government and will vary from vehicle to vehicle. Speak to your Leasing Consultant if you require further information.
“Cashback” relates to a cash payment paid by Nationwide Vehicle Contracts Limited to the Customer after delivery of the vehicle.
For contribution deals, a portion of the initial rental is paid by the supplying dealer and the Customer must pay the remaining amount direct to the finance provider by BACS or Cheque. A full breakdown of the costs will be given at point of order by your Leasing Consultant.

Orders

An order of a vehicle from the Nationwide Vehicle Contracts Ltd’s website is an expression of interest by you to obtain the vehicle ordered at a price similar to that advertised.
An order does not create a contract between you and Nationwide Vehicle Contracts Ltd, ’Nationwide’ to purchase, hire or lease a vehicle. For there to be a contract between you and Nationwide to purchase, hire or lease a vehicle, Nationwide must locate a vehicle matching the specification you require, at a price agreed between you and Nationwide. You must enter into a finance agreement with a finance company. For the avoidance of any doubt, the contract to purchase, hire or lease a vehicle is between you and the finance company, and their contract only becomes binding when the agreement is signed by you and the finance company and providing there is no enforced change to pricing imposed by the funder, supplier or manufacturer between signing the contract and delivery of the vehicle. Nationwide may introduce you to the finance company, but is not party to the actual contract.
Vehicle supply is subject to availability. In the unlikely event that the vehicle you have ordered is not available or the funder makes a change to the rental, Nationwide will contact you by email or telephone to confirm with you whether you wish to proceed with your order or to provide you with possible alternatives. If the alternative is not acceptable by you, Nationwide Vehicle Contracts will cancel your order without penalty and refund any monies paid.
We may introduce you to our carefully selected panel of finance providers who may then pay us for the introduction. We will not refer you outside of this panel.
Following an accepted order, we will carry out a credit check on you as part of your application process. If you are applying on behalf of a limited company, you are confirming you have authority to authorise a credit search in the name of the Company and each Director. The lender reserves the right to decline the application.
For regulated credit broking agreements that have been concluded without any face-to-face dealings (i.e. over the phone, internet etc.) you have the right to cancel the contract without penalty and without giving any reason within 14 calendar days in accordance with the Distance Marketing Directive. The 14 calendar day cancellation period begins from the day you “accept” our quotation, Terms & Conditions and IDD document. This legal right applies equally to all personal customers, sole traders and partnerships with up to four partners.
For regulated credit broking agreements cancelled after 14 calendar days, the following cancellation fees will apply:
- If you cancel your order before you sign your Contract Hire or Personal Contract Hire agreement, a cancellation fee of £100 inc VAT will be retained by Nationwide Vehicle Contracts to cover all costs and expenses incurred in arranging the credit hire agreement up to that point. This fee will be deducted from the £270 inc VAT processing fee (otherwise known as the brokerage fee) paid by the customer at point of order.
- If you cancel your credit hire agreement after you have signed your Contract Hire or Personal Contract Hire agreement, Nationwide Vehicle Contracts will retain the full processing fee of £270 inc VAT (otherwise known as the brokerage fee) to cover all costs and expenses incurred in arranging the credit hire agreement.
For consumers entitled to a refund of the processing fee, either in part or in full, refunds will be issued within 28 working days from the day on which Nationwide Vehicle Contracts receives the notification of cancellation.
Limited Companies, Limited Liability Partnerships (LLP) and Partnerships with more than four partners will not be entitled to a refund of the processing fee but depending upon circumstances, may be eligible for a credit note against future orders up to a maximum of six months from the point of cancellation. Customers should contact Nationwide Vehicle Contracts in the first instance to discuss their case as this is judged on a case-by-case basis. For further information on our cancellation policy, please read Your Cancellation Rights.

Delivery/Registration

Upon receipt of a correctly completed and signed finance agreement; payment of any deposit, and if applicable payment of any balance of monies Nationwide will arrange delivery of the vehicle to your home or business address.
Please note that the monthly rental/lease price includes the cost of driving the vehicle to the specified address, provided your address is situated on the GB mainland. Certain delivery locations in Scotland, the Scottish Highlands and Scottish Islands such as Dundee (DD), Inverness (IV), Aberdeen (AB), Perth (PH), Oban (PA), Greenock (PA) Stranraer (DG) and Skye (IV) may incur an additional delivery charge of up £450 and we reserve the right to recover this charge from you. We will advise you if there is an additional delivery charge prior to you completing the finance documentation.
The finance company will allow up to 100 miles to arrange delivery of your vehicle. This will not count towards your pre-agreed contracted mileage. Additional mileage above this figure may be deducted from your contracted mileage subject to the finance provider we are using for your contract. If you require Vehicle Transported Delivery (the vehicle is delivered on a trailer/transporter) this can be arranged but an additional charge will be made.
Quoted delivery "lead times" represents our “best estimate” based on information provided by our brand supplier and do not constitute an obligation to supply the vehicle in the time specified. Whilst we endeavour to ensure that delivery dates are as accurate as possible, delivery dates are subject to change by the manufacturer and on occasion delays do occur due to production issues. Nationwide Vehicle Contracts Ltd will keep you informed of any known changes to your vehicle’s delivery date to allow you to make any necessary arrangements as a consequence. Nationwide Vehicle Contracts Ltd has no control or influence over manufacturer lead times and will not accept any responsibility for any losses or inconvenience caused because of a delay from the manufacturer.
Please note that the statutory cooling off period observed by finance companies applies to all vehicles, and vehicles will not be delivered until the ’cooling off’ period has expired.
Local registration of vehicles is not possible.
Proof of insurance is required before delivery can take place. Please note that the hirer obtaining finance must be the main policy holder on the insurance certificate. Please make your insurance provider is aware that this is a lease vehicle and that the registered owner and keeper of the vehicle is the finance company. For further details regarding insurance, please refer to your finance documentation.

Excess Mileage

Certain finance agreements have an excess mileage charge. This is expressed as PPM (Pence Per Mile) and is charged when your vehicle exceeds the agreed mileage over the total contract term. Some contracts allow you to travel over your agreed mileage amount only charging you the PPM amount stated on your order form, however other contracts will only allow you to travel up to a pre-determined amount before a higher excess mileage charge is applied. Please refer to your contract for full details on excess mileage charges and how this cost may affect you.

Fast Lease and 7-21 Day Delivery

Fast Lease refers to cars that are in stock at supplying dealers and are available for delivery after receipt of all completed contracts and after any necessary cooling off period has expired.
Please note that the statutory cooling off period set by the finance company still applies to vehicles offered with the Fast Lease service. Stock vehicle flags are added and removed based on information provided by supplying dealers on a daily basis.
Vehicles available with 7-21 day delivery refers to cars and commercial vehicles that are in stock at supplying dealers and are available for delivery within 7 to 21 working days after receipt of all completed contracts. Quoted delivery "lead times" represents our “best estimate” based on information provided by our brand supplier and do not constitute an obligation to supply the vehicle in the time specified.
Delivery dates are subject to change by the manufacturer. Nationwide Vehicle Contracts Ltd has no control or influence over manufacturer lead times and will not accept any responsibility for any losses or inconvenience caused because of a delay from the manufacturer.

Help2Lease

Help2Lease deals are available to new customers of Nationwide Vehicle Contracts aged between 18-24 years old. Photo identification such as a valid UK Driving Licence or valid UK Passport will need to be supplied prior to finance stage as proof of age.
To qualify for a Help2Lease deal, customer must enquire on a Help2Lease deal via our website and the Help2Lease cashback amount must be noted on your accepted order.
"Help2Lease £200 Cashback Offer" relates to a cash payment paid by Nationwide Vehicle Contracts Limited to the Customer after delivery. A full explanation will be given at point of order by your Leasing Consultant.

Confused.com Amazon Gift Card Promotion

Generate a new quote and purchase a Car or Van Insurance policy through Confused.com via Nationwide Vehicle Contracts to be eligible to claim a £15 Amazon.co.uk gift card. Restrictions apply, see www.amazon.co.uk/gc-legal
You must generate a brand-new quote and purchase your policy immediately.
You will not qualify for a reward if a saved quote is used. You must click the partners link, generate a new quote and make your purchase immediately.
Cookies must be enabled, or your purchase will not track and we will be unable to validate.
This reward offer is not eligible in conjunction with any other offer, reward, or cashback programme offered by Confused.com
There is no cash alternative to this voucher.
This offer is only available to United Kingdom residents who have purchased a valid annual van insurance policy through Confused.com via Nationwide Vehicle Contracts.
Confused.com reserves the right to modify or withdraw the promotion early at any time.
Confused.com is a trading name of Inspop.com Limited and is authorised and regulated by the Financial Conduct Authority.
Only one reward per customer. Cashback will not be paid if you claim a Confused.com Reward or any other offer or voucher.
If you, or your insurer, cancel your policy before the 90 day validation period, then you will not be eligible to receive a gift card. This gift card cannot be claimed in conjunction with any other offer.
You will receive a link to claim your digital gift card via email after a 90 day validation period. The link to claim your gift card will expire after 60 days from the date you receive the email.
The gift card will be available to claim after 6-8 weeks after the Car or Van Insurance policy has been active for 3 months.
Voucher fulfilment will be sent to the email address registered to your Car or Van Insurance policy.
Customers will receive an email from [email protected] with the full details on how to claim their voucher
Restrictions apply, see www.amazon.co.uk/gc-legal
This offer is open to UK customers of Confused.com, who purchase a Car or Van Insurance policy through www.NationwideVehicleContracts.co.uk
Offer ends midnight 30/06/2022.
The promoter of this offer is Inspop.com trading as Confused.com, whose registered office is at Greyfriars Road, Cardiff CF10 3AL.

Car Accessories

All non-dealer fit accessories are potentially available; however Nationwide Vehicle Contracts Ltd will be required to investigate the availability of the required options prior to providing an estimated delivery date.
Nationwide Vehicle Contracts reserve the right to refuse installation of an accessory or to offer an alternative if in the sole opinion of Nationwide the product is not suitable for installation on the specified vehicle.
Nationwide Vehicle Contracts reserves the right to remove accessories from the order and offer a full refund of any specified accessories which are removed, if it is discovered that the goods are unavailable and/or in the sole opinion of Nationwide Vehicle Contracts Ltd are unsuitable for fitting to the vehicle. Please note that the removal/non fitment of non-dealer fitted accessories does not entitle you to cancel any finance or lease agreement you have already entered into.

Free Offers / Special Offers

The ’Free Offer’ or ’Special Offer’ banners refer to a promotional gift that is offered at no extra cost to the customer when they fulfil an order with Nationwide Vehicle Contracts.
The promotional gifts are offered on selected vehicles only are subject to purchase. The promotional gift will be dispatched after customer has taken delivery of the car.
In the event of a promotional gift becoming unavailable, a substitute of similar style and equal or greater value will be supplied.
The promoter accepts no responsibility for claims that are lost, damaged or delayed in the post.
Nationwide Vehicle Contracts Ltd reserves the right to withdraw or amend any ’Free Offers’ or ’Special Offers’ at any time.

Statutory Rights

Nothing in these conditions shall affect your statutory rights.
Nationwide is committed to customer service. If you are dissatisfied with our service, we will endeavour to resolve any issues in a fair and effective manner.
For a copy of our customer complaints procedure or if you have any feedback regarding our service you should email [email protected]. We are committed to acknowledging your feedback within 3 working days of receipt and undertaking all reasonable efforts to resolving it promptly under the circumstances. We will provide you with a timescale for resolving the dispute and keep you regularly updated with its progress. We would seek to resolve any complaint or concern you may have in the first instance if we are unable to then you may be able to refer your complaint to the Financial Ombudsman Service.
Nationwide Vehicle Contracts is a broker member of the British Vehicle Rental and Leasing Association.
Nationwide Vehicle Contracts Limited is authorised and regulated by the Financial Conduct Authority.
Nationwide Vehicle Contracts Limited is licenced as a credit broker under the Consumer Credit Act 1974 by the Financial Conduct Authority. Our Firm Reference Number is 668741.

Nationwide Vehicle Contracts Limited is registered in England and Wales. Registered Number - 4408958. VAT Number - 784493286. Registered Office and Trading Address: Unit 9, Christie Way, Christie Fields, Manchester, M21 7QY.

Privacy Policy

Nationwide Vehicle Contracts – Data Privacy Notice

The following data privacy notice explains the circumstances in which Nationwide Vehicle Contracts will collect personal data from you, why it is being collected, how we will use it and to whom we might disclose it to if necessary.

The data controller

Nationwide Vehicle Contracts is committed to complying with the UK’s Data Protection law and the UK General Data Protection Regulation (GDPR) for the protection of personal data, as well as the principles of data security in the configuration of our services. If you have any questions about this privacy notice or how we use your personal data, please contact our Data Protection Officer Keith Hawes:

In Writing:
Nationwide Vehicle Contracts Limited
Unit 9, Christie Way,
Christie Fields,
Manchester,
M21 7QY

By Phone: 0345 811 9595
By Email: [email protected]

What data is being collected and processed?

In order to enter into a brokerage agreement with Nationwide Vehicle Contracts, we will collect, store and use elements of your personal data. The processing of this personal data is a contractual requirement and is necessary by Nationwide Vehicle Contracts in order to administer your account and to provide the products and services you have requested from us.

When you approach Nationwide Vehicle Contracts to engage in our brokerage services, we will ask your consent to collect and process your personal data. Failure to provide this consent and/or personal data may mean we will be unable to execute the contract and will result in termination of our services.

When engaging Nationwide Vehicle Contracts brokerage services, you will usually need to disclose to us the following:

title
first name(s), surname or company name (including representation as the case may be)
address (street, street number, postal code, city and country/region)
email address
date of birth
telephone and mobile number
employment details (employer name, employer address, employment history)
monthly income and expenditure
bank details (account number, account holder and card number)
VAT ID number (as the case may be)

We will also monitor, record, store and use any telephone, email or other electronic communications with you for training purposes so that we can check any instructions given to us and to improve the quality of our customer service.

Any personal data we collect from you will not be transferred outside the European Economic Area.

Website Cookies

When you access our website, temporary data about your visit is stored and processed in a protocol file for a certain period of time via the use of cookies. This information is anonymised and is used by us to better understand the use of our site, including the number of visitors we have, the pages viewed per session and time exposed to particular pages. This in turn helps us to provide you with a better experience, since we can evaluate the level of interest in the content of our website and tailor it accordingly.

The following data is collected and stored by Nationwide Vehicle Contracts until its automated deletion:

IP address and location of the accessing computer/device
Date, time and duration of your visit
Name and URL of the accessed pages
Identification data of the browser and operating system used
Website from which the data was accessed
Name of your internet access provider

The data listed above is only analysed for statistical purposes and for improving our internet presence, then it is deleted. We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our, or our other customers’ rights.

The nature and content of the information collected via cookies differs, as does the period for which this information is retained. In line with our data protection obligations, we will ensure that this retention period is not excessive, and that the data is only retained for as long as is necessary for the purpose for which it was collected.

If you wish to know more, or if you wish to identify the exact retention periods, please contact our Data Protection Officer:

In Writing:
Nationwide Vehicle Contracts Limited
Unit 9, Christie Way,
Christie Fields,
Manchester,
M21 7QY

By Phone: 0345 811 9595
By Email: [email protected]

Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc, (hereafter referred to as “Google”). Google Analytics uses "cookies", or text files stored on your computer that permit analysis of your use of the website. Google will use this information on behalf of the operator of this website to evaluate your use of the website, compile reports about website activity and provide other services to the website operator related to the use of the website and internet usage.

We also use the technical extension "Google Signals", which enables cross-device tracking. This makes it possible to assign an individual website visitor to different end devices. However, this only happens if the visitor has logged in to a Google service when visiting a website and has activated the option "personalized advertising" in his Google account settings at the same time. Even then, however, no personal data or user profiles are accessible to us; they remain anonymous to us.

If you do not want "Google Signals" to be used, you can disable the "Personalized advertising" option in your Google Account preferences. Should you wish to opt out of Google Analytic tracking across all websites please visit: http://tools.google.com/dlpage/gaoptout. You can also prevent the collection of data generated by the cookie related to your use of the website (including your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available through the following link: Browser add-on for disabling Google Analytics. Please note, you may find that some parts of the site will not function properly if you refuse cookies.

Google Remarketing

From time to time, Nationwide Vehicle Contracts may use remarketing, re-engagement or similar audiences via Google Ads. Both first- and third-party data can be used for these purposes, such as, but not limited to, information shared with Nationwide Vehicle Contracts in forms and browser-based cookies, respectively. This is largely on Google Search through the use of Remarketing Lists for Search Ads (RLSA) but could also include the Google Display Network where tailored adverts are shown to previous customers or site users as they browse other websites. All data collected and shared remains anonymous and is processed by Google, as per their data policy.

Should you wish to, you can opt out of ad personalisation using Google’s Ad Settings. Further information on ad personalisation can be found here and information on controlling your device’s ad settings can be found here.

Google AdWords

Our website uses Google conversion tracking. If you reached our website through an ad placed on Google, Google Adwords will place a cookie on your computer. The cookie for conversion tracking is set when a user clicks an ad placed on Google. These cookies expire after 30 days and cannot be used for personal identification. If the user visits certain pages on our website and the cookie has not expired yet, we and Google can detect that the user clicked on the ad and was redirected to this page. Every Google AdWords customer receives a different cookie. Thus cookies cannot be used to trace AdWords customers through the websites. The information obtained using the conversion cookie serves to generate conversion statistics for AdWords customers who have opted for conversion tracking. The customer receives the total number of users that clicked on their ad and were redirected to a site with a conversion tracking tag. However, they will not receive any information that could be used to personally identify users.

If you do not want to participate in tracking, you can decline the setting of cookies required for this – for example through the browser setting that generally disables the automatic setting of cookies or by adjusting your browser so that cookies from the domain “googleadservices.com” are blocked.

Please note that you may not delete opt-out cookies as long as you do not want any measurement data recorded. If you have deleted all the cookies in your browser, you will need to reset the respective opt-out cookie.

Microsoft Clarity

We have installed a Microsoft Clarity cookie on our site. Clarity captures the interactions on our website such as how the page has rendered and what interactions users undertake such as mouse movements, clicks, scrolls, etc. By default, any sensitive content such as passwords, usernames, etc. are masked before sending to Clarity. Clarity is GDPR complaint as a data controller.

Please read Microsoft's Clarity privacy policy for more information.

Facebook Advertising

From time to time, Nationwide Vehicle Contracts may use Facebook Advertising, Facebook Custom Audience and Facebook Pixel Re-Marketing to display interest-based ads to you. This tool allows Nationwide Vehicle Contracts to understand and deliver ads that are more relevant to you, as well as monitor the effectiveness of our Facebook ads for purposes of statistics and market research. The collected data remains anonymous and Nationwide Vehicle Contracts cannot see the personal data of any individual user. However, this data is saved and processed by Facebook and Facebook can connect this data with your Facebook account and use it for its own advertising purposes, in accordance with Facebook’s Data Policy which can be found at https://www.facebook.com/about/privacy/.

You can opt-out of Facebook’s use of cookies and Facebook Pixel Re-Marketing through settings on your Facebook Account. https://www.facebook.com/settings/?tab=ads#_=_

Direct Marketing Communications

If you have chosen to opt-in to our direct marketing communications, we will use your information to tell you about products and services available from us which may be of interest to you. We may also use your information to tell you about products and services which we can introduce from selected businesses.

To help make our emails more interesting and relevant, we often receive a confirmation when you open an email from Nationwide Vehicle Contracts if your computer supports such capabilities.

From time to time, we may participate in Facebook's Custom Audience program which enables us to display personalised ads to persons on our email lists when they visit Facebook.com. This tool allows Nationwide Vehicle Contracts to upload your email address and/or phone number to Facebook to enable Facebook to determine if you are a registered account holder with Facebook in order for us to deliver ads that are more relevant to you.

You have a right to opt-out of our direct marketing communications and/or participation in our Facebook Custom Audience at any time. You can opt-out by following the Unsubscribe instructions at the bottom of the communication or by emailing [email protected]

Links to websites of other providers third parties

Please note that this data privacy notice only applies to Nationwide Vehicle Contracts and we are not responsible for, and have no control over, information that is submitted to or collected by third parties, such as those where our website may provide links and banner advertisements to third party sites. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites to ensure they comply with the applicable data protection regulations.

How long will the data be stored for?

Where possible, Nationwide Vehicle Contracts will take steps to erase any personal data that is no longer necessary for the purposes for which it is collected or otherwise processed, or if you have withdrawn consent for its processing and retention.

As a general rule, if you enter into or took steps to enter into a contract with Nationwide Vehicle Contracts, we will store the data for period of six years for compliance with our general legal obligations and for the exercise or defence of any legal claims.

Under the GDPR, you have the right to ‘block’ or request the deletion or removal of personal data to prevent further processing. This right to erasure is also known as ‘the right to be forgotten’. Specific circumstances in which you can request the deletion or removal of personal data includes:

Where the personal data is no longer necessary for the purposes for which it is collected or otherwise processed
Where you withdraw consent
When you object to the processing and there is no overriding legitimate interest for continuing the processing
Where the personal data was unlawfully processed (i.e. otherwise in breach of the GDPR)
Where the personal data has to be erased in order to comply with a legal obligation
In case a deletion is not possible due to legal, statutory or contractual retention periods, or if it requires disproportionate efforts or prejudices your legitimate interests, the data will be blocked instead of deleted.

Sharing of data with other data controllers

Here at Nationwide Vehicle Contracts we take your privacy seriously and the information we hold about you is confidential. We will only disclose it outside Nationwide Vehicle Contracts when:

you have given us your consent to do so
it is necessary for the performance of an agreement of which you will be made aware
in order to obtain professional advice (e.g. legal advice)
we or others need to investigate or prevent crime (e.g. to fraud prevention agencies)
the law permits or requires it
regulatory or governmental body requests or requires it, even without your consent, or
there is a duty to the public to reveal the information

In order to administer your contract, we may need to share some of your personal information with other data controllers. This processing is necessary for the purposes of delivering specific services to you. You agree that we can share or use your personal data with any of our appointed agents or suppliers to allow us to provide you services and products you have asked us to provide you under this agreement, such as to facilitate delivery of your vehicle, to collect the vehicle from you or notify you of a vehicle safety recall. Other data controllers which we may share this information with may include:

Credit reference agencies (to propose you for vehicle finance)
The finance provider (to generate the finance agreement)
The supplying dealer group (to order and deliver the vehicle)
Electricity and energy suppliers (to supply you with home EV charging units if requested)
Car or van hire providers (to supply you with a hire vehicle for agreements of up to 90 days)
Claims handling and fraud prevention agencies (to investigate or prevent crime)
Insurance companies (to administer insurance agreements such as GAP insurance)

Credit reference agencies

In considering your application, we will search your record at credit reference agencies. They will add to your record details of our search and your application and this will be seen by other organisations that make similar searches. On occasion, we may request a credit check with more than one finance provider.

Information held about you by the credit reference agencies may already be linked to records relating to other people with whom you have a financial association. In connection with your application you may be treated as financially linked with them and assessed with reference to any such associated records. Searches may also be made in respect of directors and partners of firms applying for credit.

If you are a joint applicant or if you have told us of some other financial association with another person, or a director of a firm which is applying for a facility you are declaring that you are entitled to:

disclose information about your joint applicant, fellow directors and anyone else referred to by you
authorise us to search, link or record information at credit reference agencies about you and anyone else referred to by you

The credit reference agency will use a credit scoring system when assessing your application. They will also add to your record details of your agreement with us, specifically the payments you make under it, any default or failure to keep to its terms and any change of address you fail to tell us about where a repayment is overdue.

These records will be shared with other organisations and will be used by us and them to help make decisions about credit and credit related services such as insurance for you and members of your household, trace debtors, recover debt and to manage your accounts. We and the credit reference agencies will also use the records for statistical analysis about credit.

You have a legal right to know the details of credit reference and fraud prevention agencies we use and to whom we pass information about you. To obtain this information, please contact our Data Protection Officer on 0345 811 9595.

Fraud Prevention

If you give us false or inaccurate information and fraud (in any form) is identified, details will be passed to the fraud prevention agencies. We and other organisations may also share, access and use this information to prevent fraud and money laundering, for example when:

checking details on applications for credit and credit related or other facilities
managing credit and credit related accounts or facilities
recovering debt
checking details on proposals and claims for all types of insurance
checking details of job applicants and employees

In addition, law enforcement agencies may access and use this information.

Protecting your privacy

In order to protect the personal data collected from you by Nationwide Vehicle Contracts against accidental or deliberate manipulation, loss, destruction or the access of unauthorised persons, technical and organisational security measures are constantly improved as part of our technological development. In addition, our employees, subcontractors and other support staff are obligated to observe confidentiality and data privacy.

Any access to your data that is stored at our company only takes place through an encrypted connection. By using the most up-to-date firewall systems, we provide the best possible protection for your data. Our website, as well as our internal Customer Management System (CMS) is encrypted using a SSL/TSL (Secure Sockets Layer/ Transport Layer Security) connection. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Wherever possible, we have tried to create a secure and reliable website for our users. However, you recognise that your use of the Internet and our website is entirely at your own risk and we have no responsibility or liability for the security of personal information transmitted via the Internet.

All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation. You must not use any false identity in email or other network communications and you must not attempt or participate in the unauthorised entry or viewing of another user’s account or into another system.

You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation’s security (cross-network hacking). This is an illegal act and prosecution under criminal law may result. You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.

We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.

Breaches

If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Information Commissioner’s Office, and you, without undue delay.

Subject Access Requests

You have the right to request access to a copy of the personal information that we hold about you. This is also known as a ‘Subject Access Request’. This information is provided to you free of charge however, we can refuse to respond or charge a ‘reasonable fee’ of £10 inc. VAT when a request is manifestly unfounded, excessive or repetitive.

We will provide this information in a structured, commonly used and machine readable form such as a CSV file. This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability. Where possible, we will provide this information via remote access to a secure self-service system, such as our Customer Account area, which would provide you with direct access to your information.

If you would like to submit a Subject Access Request, please contact our Data Protection Officer in writing or by telephone to:

Data Protection Officer
Nationwide Vehicle Contracts Limited
Unit 9, Christie Way
Christie Fields, Manchester, M21 7QY

Telephone: 0345 811 9595

Email: [email protected]

We will response to your request without delay and at the latest, within one month of receipt of your request.

Rectifying or updating personal data

If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. Where possible, we will also inform any third parties to whom we have disclosed the personal data in question to so they can rectify their records.

We will typically respond to your request within one month, although this can be extended by two months if your request for rectification is complex, such as a Novation or Transfer of Lease.

Withdrawing Consent

You have the right to withdraw your consent for us to collect, process and store your data at any time. If you wish to withdraw your consent, please confirm this in writing to our Data Protection Officer:

By Post:
Nationwide Vehicle Contracts Limited
Unit 9, Christie Way,
Christie Fields,
Manchester,
M21 7QY

By Email: [email protected]

Please note, by withdrawing consent, Nationwide Vehicle Contracts may be unable to execute the contract that you have entered into with us and will result in termination of our services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to complain

If you have a complaint about any aspect of data protection or if you feel your privacy has been breached by us, we would like to hear from you. To help us investigate and resolve your concerns as quickly as possible, please contact our Data Protection Officer:

Nationwide Vehicle Contracts Limited
Unit 9, Christie Way,
Christie Fields,
Manchester,
M21 7QY

By Phone: 0345 811 9595
By Email: [email protected]

If you are unhappy with the final response you have received from Nationwide Vehicle Contracts, you have the right to complain to the supervisory authority, the Information Commissioner’s Office (ICO). You can call the ICO on 0303 123 1113 or by visiting their website: https://ico.org.uk/.

Changes to the Privacy Policy

Due to the further development of our website, government regulations or the implementations of new technologies, this policy will be reviewed, and may change, from time to time. Nationwide Vehicle Contracts reserves the right to change this data protection information at any time with effect for the future. The revised policy will be posted to this page so that you are always aware of the information we collect, how we use it and under what circumstances we disclose it. We therefore recommend you read the current data protection information again from time to time.

Last updated: 26 May 2021

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